Sr. Manager, Strategic Engagement Management, APAC

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
With a timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia.
We're hiring a Senior Manager, Strategic Engagement for our Advisory Services APAC team. Reporting to the Head of Advisory Services, APAC, you will have a blend of services business, solution knowledge, and people leadership. You have 10+ years of experience in professional services, consulting, or client delivery roles, with a track record in team or services portfolio leadership.
You will lead with empathy, motivated by your team's success setting the direction for your team, working with motivated individuals across time zones and cultures. Engaging directly with customers, you will coach others to think long-term before proposing solutions and identify new business-building opportunities, deliver paid services, and address risks to current execution and scale.
What you'll do

• Lead the Strategic Engagement Management team in APAC.
• Lead the services portfolio of APAC Advisory customers including, quality of engagement delivery, standard operating practices, support services sales and demand forecasting.
• Coach, mentor, and hire staff, supporting their onboarding and growth.
• Engage in strategic discussions with Atlassian and customer leadership to showcase the value of Atlassian solutions and Advisory Services.
• Guide customers in deploying Atlassian products using best practices and develop short, and medium term delivery roadmaps.
• Collaborate with Atlassian Solution Partners to highlight the value of enterprise services for major customers.
• Up to 30% travel, including international travel, may be required.

Your background:

• Over 10 years of experience working in professional services, consulting or client delivery roles with experience leading a service portoflio, teams, mentoring and developing others
• Experience working on cross-team projects, engaging with Sales, Product and Support
• Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
• Experience with managing large enterprise customers in professional services, consulting, or customer success, influencing senior leadership both internally and externally.
• You have understanding of SaaS services, Cloud, project governance and services project delivery best practices coupled with services portoflio management
• Experienced in change management and solution rollout/adoption.

It's great, but not required if you have:

• Understanding of ITSM or Agile methodologies and the software development and deployment process.
• Experience helping organisations adopt Atlassian products or similar SaaS solutions.

Your Future Team
The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions and technical advisors who are passionate about creating customer success through ongoing prescriptive guidance. Advisory Services team members, Strategic Engagement Managers, Enterprise Technical Architects and Enterprise Solution Strategists, engage with enterprise organisations experiencing some of the most complex challenges and help those organisations create and provide solutions for their teams.
The Atlassian Advisory Services Delivery team are trusted advisors who help orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and help unlock their ideal solution for team collaboration.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .