Sr Manager, Solutions Engineering

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

As a Senior Manager of Solutions Engineering, you will report to the EMEA VP of GTM and support a team of exceptional individuals who are passionate about working with our customers to find solutions that meet their needs. An ideal candidate would foster, enable, and share their curiosity. 

We’re looking for an experienced leader to work closely with our Solutions Engineering & Architect teams to build out the next chapter of the customer journey through solutions engineering.

This is a remote opportunity within the UK.

What we're looking for:

• 5 years of experience working in the SaaS industry in a similar capacity, which includes 4+ years of experience leading a team of highly technical individual contributors. 
• Experience in a wide range of business needs and requirements as well as a deep understanding of what customers are looking for and require in security software.
• Excellent organizational skills to manage a team that not only works complex customer engagements but also high impact projects for product enablement.
• A highly effective communicator who excels at working cross-functionally to nurture effective relationships with the other teams within Go-to-Market and the rest of 1Password.
• A positive leader who maintains a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work.
• Experience leading a team through times of fast-paced change.
• Previous SaaS experience is a must.

What you can expect:

• Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for supporting our customers through the solutions engineering journey.
• Collaborate within the Solutions teams and their leaders to refine and improve our engagement and escalation processes for the teams we support.
• Lead the creation of a scalable multi-market model across countries, aligning processes to meet diverse customer needs in security software. 
• Analyze call volume and patterns, with a focus on optimization, and report on the progress of OKRs and other team metrics to senior management.
• Work with our HR and talent teams to continue to grow the team in EMEA.
• Work with our Partnerships team to support our Channel Partner Program.
• Contribute to highly effective onboarding and development processes for current and future team members.
• Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality.
• Build upon an effective foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills.
• Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication.
• Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full-time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.