Sr. Manager, Product Management - Mobile App, OMNI

About the RoleAs a Senior Manager in the Mobile App domain, you will play a pivotal role in shaping the future of our digital shopping experience across Gap, Banana Republic, Old Navy, and Athleta. With a focus on driving significant business impact, you will lead the strategic direction and execution of high-quality mobile products that seamlessly integrate online and in-store experiences, driving customer satisfaction and revenue growth. Leveraging your deep expertise in mobile applications, SDK integrations, and omni-channel solutions, you will own the end-to-end product lifecycle—from ideation to launch and ongoing optimization. You will collaborate with senior leadership, cross-functional teams, and external partners to deliver cutting-edge mobile features that set industry standards and drive our brands forward.What You'll Do

• Strategic Leadership: Define and lead the mobile product strategy, aligning with overall business goals to drive revenue, engagement, and customer loyalty across all brand apps.
• Customer-Centric Vision: Gain a deep understanding of customer needs through data analysis, user research, and market insights to create best-in-class mobile shopping experiences.
• Stakeholder Management: Serve as the primary point of contact for mobile strategy, communicating product vision, roadmaps, and performance to senior stakeholders, executives, and cross-functional teams.
• Performance and Optimization: Own the product performance metrics, including forecasting ROI, monitoring post-launch results, and driving continuous product optimization and adoption strategies.
• Data-Driven Decision Making: Utilize analytics, user feedback, and A/B testing to refine product features, prioritize the product backlog, and make strategic decisions that maximize business impact.
• Innovate and Iterate: Lead the formulation, testing, and iteration of product hypotheses to ensure the continuous evolution of mobile app features that meet customer needs and exceed market standards.
• Product Roadmap Ownership: Develop, prioritize, and communicate a clear product roadmap that drives the mobile agenda, ensuring alignment with broader organizational objectives and market trends.
• Lifecycle Management: Oversee the full product lifecycle, proactively identifying opportunities for new features and improvements that keep the mobile experience fresh and competitive.
• Cross-Functional Collaboration: Build and nurture strong relationships with engineering, design, marketing, and external partners to ensure seamless product delivery and integration.
• Mentorship and Leadership: Mentor and guide junior product team members, fostering a collaborative and innovative team environment focused on high performance and continuous learning.

Who You Are

• Experienced Product Leader: 7-9 years of product management experience with a strong focus on mobile applications and omni-channel solutions, with a proven track record of delivering impactful, customer-centric products that integrate digital and physical experiences.
• Omni-Channel Expertise: Deep understanding of omni-channel retail strategies, including how to bridge mobile and in-store interactions to create a unified customer experience.
• Technical Expertise: Demonstrated ability to work with complex mobile platforms, including hands-on experience with SDK integrations, APIs, and performance optimization techniques, specifically within omni-channel environments.
• Strategic and Analytical: Strong analytical skills with a proven ability to turn data into actionable insights, drive product decisions, and influence business outcomes across multiple customer touchpoints.
• Collaborative Communicator: Exceptional communication skills with experience engaging and influencing cross-functional teams and senior executives, articulating product needs, strategies, and omni-channel opportunities clearly.
• Agile Mindset: Deep experience with agile methodologies, modern software development practices, and leading product teams in fast-paced, dynamic environments.
• Innovative and Forward-Thinking: Entrepreneurial mindset with a passion for identifying new market opportunities, particularly those that enhance the omni-channel experience, developing business cases, and driving innovative solutions that connect digital and physical retail.
• Results-Oriented: Strong track record of managing product roadmaps, achieving key metrics, and delivering high-impact solutions that align with omni-channel business goals.
• Leadership and Mentorship: Proven ability to lead, mentor, and inspire teams, fostering a culture of collaboration, innovation, and excellence.
• Adaptable and Resilient: Thrives in ambiguity, quickly adapting to changes while maintaining focus on delivering results and driving the omni-channel strategy forward.
• Customer-Obsessed: Deeply committed to understanding and solving customer pain points across digital and physical channels, with a passion for enhancing the overall omni-channel shopping experience.