About the RoleAs the Senior Manager, Learning Experience – Field, Gap, you will be a part of the HR Talent Management organization and will operate as the learning partner focused on training and development for our Gap retail store employees globally. In this role, you will develop and deliver engaging learning solutions that empower store employees and leaders to achieve business goals and thrive in their roles. You will partner with the Gap brand Talent Partner and other HR and Gap brand field and store leaders to determine effective learning solutions that align with pressing business needs, enhancing employee capabilities, and driving a culture of continuous learning.What You'll Do
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Develop and deliver learning experiences that support the development of Gap store employees, ensuring alignment with the brand's goals and culture.
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Facilitate instructor-led training (ILT), leader-led learning, and other delivery modalities to build capabilities in areas such as customer experience, operational excellence, and leadership development.
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Partner with store leaders to assess training needs and provide tailored learning solutions that drive measurable business outcomes.
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Act as a learning consultant to store leaders, HR Business Partners (HRBPs), and Talent Partners (TPs), ensuring alignment between learning strategies and store-level goals.
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Partner with store operations and other key stakeholders to ensure seamless implementation of learning programs.
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Build and execute learning project plans to ensure timely design, delivery, testing, and deployment of learning solutions. Manage and communicate with stakeholders to secure development and delivery of solutions.
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Drive awareness to learning solutions and facilitate training, when applicable, or conduct Train the Trainer (T3) sessions with store leaders and other learning delivery partners to implement programs effectively.
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Provide ongoing support and guidance to trainers to ensure consistent delivery across all stores.
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Evaluate the effectiveness of learning solutions by tracking key performance indicators and gathering feedback from employees and store leaders.
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Use data insights to refine learning programs and recommend improvements that enhance employee engagement and performance.
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Provide learning solutions and guidance to support enterprise-wide transformations and change management efforts within Gap stores.
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Serve as a connector between store teams and external contractors or vendors as needed for learning resources.
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Provide advisory support to the Design partner, ensuring learning solutions reflect the unique needs of the target learning audience.
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Engage with Inclusion & Belonging (I&B) and Employee Experience team partners, as needed and applicable, to ensure appropriate design and delivery of learning solutions.
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Support delivery of Talent Lifecycle Program initiatives, when needed.
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Ensure learning programs address diverse learner needs, including employees in various roles and at different career stages.
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Track learning efficacy and adoption; use associated data to inform and activate improvements to learning programs and solutions.
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Continuously analyze learning curriculum portfolio and content to ensure it meets the strategic and prioritized needs of the business. Refine and augment portfolio, as needed.
Who You Are
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Bachelor’s degree in Learning & Development, Organizational Development, Retail Management, or a related field.
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5+ years of experience in learning design, facilitation, or program delivery, preferably within a retail environment.
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Sound knowledge and familiarity with the unique challenges and opportunities of training retail employees in a fast-paced, customer-focused environment.
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Understanding of store operations and the ability to align learning programs with business needs.
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Strong facilitation and communication skills with the ability to engage diverse audiences effectively.
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Proficiency with Learning Management Systems (LMS), instructional design tools, and data analysis.
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Excellent project management skills with a focus on delivering high-quality learning programs on time and within scope.
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Collaborative mindset with a passion for empowering employees through learning and development.
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Analytical thinker with a results-driven approach to evaluating and improving learning solutions.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
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