Sr. Manager, Global Support Process and Tools
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Description:
HPE Global Support is looking for a high-caliber leader for our Process and Tools team. This position will be an integral part of the Business Operations team. You are a fit if you thrive in a fast-paced environment that values crucial communication, alignment with our company's core principles, collaboration, results and have a mix of strong people leadership, process expertise and strategic initiative implementation skills. This role offers a fantastic opportunity to further strengthen Global Support’s process and tool capabilities, while driving efficiency for the business.
Job Responsibilities:
- Independently manage and lead a team comprised primarily of SLeMs and BPAs, to enable best-in-class workflow management tools and processes for Globa Support
- Drive collaboration between various process capability groups and provide strategic guidance on top priorities
- Consolidate process expertise for E2E Global Support deliverables
- Collaborate with various stakeholders on release planning and execution, including providing an executive summary
- Brainstorm, establish and own IT PoR roadmap for HPE Global Support; support strategic planning by providing clear input and rationale for requests
- Identify and lead/support process simplification and standardization initiatives
- Be a thought leader for innovation in our workflow systems and tools – build a business case for prioritized ideas
- Assign responsibilities, provide direction, leadership, and coaching, remove barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
- Create and foster a mutually beneficial relationship with various Global Support functions, delivery functions and support teams.
- Present periodic executive updates for process and tools deliverables, including monthly and quarterly reviews
- Create a working environment that is conducive to individual growth, high performance, is challenging and rewarding
- Achieve diversity and other HR goals
- May participate in initiatives to improve effective development and utilization of company human capital (e.g. develop rotational programs, re-skilling programs, etc).
Knowledge and Skills:
- Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics
- Extensive background in HPE case management processes and workflow tools
- Proven expertise in leading process and tool design; including ongoing process and tool improvements
- Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross-business unit initiatives, including communicating with internal and external stakeholders and directing matrixed teams and resources
- Candidly approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens
- Strong presenter; including executive presentations and storytelling at an executive level
- Communicates effectively, excellent written and verbal communication skills, mastery in English
- Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives, including end-to-end operational and functional knowledge of HPE Operations
- Recognized as authority in their area of expertise; more frequent influence at cross-functional and on executive level
- Leads change and innovation – Challenge the status quo
- Program and project management skills, including successfully leading strategic cross-functional initiatives would be an added advantage
Education and Experience Required:
- 12+ years to demonstrate mastery of Service Business Management.
- First level and advanced level university degree preferred.
#unitedstates #peoplemanagement #HPEcasemanagement #HPEprocessworkflowtools
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates#servicesandsupport
Job:
Services
Job Level:
Manager_2
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $130,500.00 - $300,000.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
