Sr. Manager, Consumer Compliance

CompanyFederal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone.

The Supervision + Credit (S+C) group at the SF Fed is responsible for executing the Federal Reserve’s supervisory policies within the western United States through on-site examinations and off-site supervision activities. We are also responsible for the Reserve Bank’s discount window and payment system risk functions. We provide opportunities to make a difference through consumer protection and assessing risks in the financial system. We work with other federal and state authorities to promote a safe and sound financial system and ensure fair and equal treatment of consumers in their financial transactions. Our team leads industry conversations on fintech, financial inclusion, climate risk, and banking.

Are you passionate about consumer protection? Consumer compliance supervisors help promote market efficiency and fairness in consumer financial services. They enforce federal consumer protection laws and regulations and promote access to banking services in historically underserved markets through conducting examinations, investigation of consumer complaints and outreach activities to the banking industry.

Right now, we have a fantastic opportunity for a Sr. Manager, Community and Regional Institution Supervision in the Consumer Compliance unit. You will be a strategic partner in ensuring the effective supervision of 12th District State Member Banks and bank holding companies. You are accountable for providing overall leadership of a team of 4-6 examiners in the group and for ensuring that processes and analysis effectively supports Supervision + Credit’s (S+C) supervisory objectives. You will also be responsible for implementing complex supervisory processes, managing change, and measuring results.

This is your opportunity to positively impact the consumer compliance supervision function, facilitate team member enablement and engagement, and help employees achieve their personal best.

Essential Responsibilities:

• Lead and direct the activities of a team of examiner and/or risk specialist staff engaging in ongoing risk detection, monitoring, and analysis of a portfolio of supervised firms, including reviewing the work processes of team members, and directing short- and long-term tactical and strategic initiatives of the team.
• Align supervisory strategy and work processes of examination or risk specialist teams to broader Reserve Bank and/or System-level directives, which includes directing the allocation of examination resources based on relative level and severity of consumer compliance risk.
• Determine the adequacy of an institution’s risk management systems for identifying, measuring, monitoring, and controlling consumer compliance risk.
• Evaluating an institution’s level of compliance with consumer protection laws and regulations, including fair lending laws and regulations, rules regarding unfair or deceptive acts or practices and the Community Reinvestment Act (CRA).
• Conduct briefings on issues and trends about changes in rules and regulations and the impact to examination processes and/or the risk management processes across supervised institution portfolios for internal and external partners, including senior Reserve Bank leaders and Board of Governors staff.
• Serve as subject matter expert in risk area(s) or product(s) under purview, including engaging in the identification and monitoring of trends at the System-level and staying abreast of new and emerging laws and regulations external to the Reserve Bank System.
• Build and lead relationships with external partners, including System staff, staff at other Reserve Banks, and senior management of supervised financial institutions.
• Participate in various conferences, seminars, and other outreach activities to provide current regulatory perspectives to the banking industry.
• Maintain solid understanding of financial services and regulatory environments, particularly as related to consumer protection laws and regulations.

Requirements:

• Bachelor’s degree is required; a major in business, economics, finance, accounting, or a related field is preferred.
• Active examiner commission issued by the Board of Governors of the Federal Reserve System or other federal agency is required.
• Ten or more years of relevant experience in banking, financial industry, or banking supervision is preferred, or an equivalent combination of education and experience.
• Seven or more years of experience in managing/leading teams is preferred.
• An understanding of risk management and banking principles.
• Strong problem solving and analytical thinking skills.
• Strong verbal and written communication skills.
• Intermediate to advanced familiarity with the Microsoft Office suite, including Microsoft Word, Excel, Power Point, and Teams.
• Willing and able to travel up to 25 percent.
• This position requires access to confidential supervisory information, which is limited to “Protected Individuals.” Protected Individuals include, but are not limited to, U.S. citizens and U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization, and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so or who will sign a declaration of intent to apply for naturalization before they begin employment.

#LI-Hybrid

Base Salary Range: Min: $155,700 Mid: $202,200 Max: $248,700 (Location: San Francisco)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve. The SF Fed is an Equal Opportunity Employer.

The Bank's ethics rules generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. Employees in the S+C group also must ensure there are no conflicts of interest related to their previous employment and current financial interests. S+C employees may be subject to borrowing and deposit restrictions and may need to recuse themselves from certain supervisory work. Please review Section 5.3 and Appendix B of the Bank’s Code of Conduct to ensure compliance with the Code of Conduct conflict of interest rules and personal investment restrictions.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryBank Examination

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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