Head of Strategic Payment Operations

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .
The Role
Payments drives awareness of the Square brand, Square's first touch-point with most of our sellers, and fuels the economics of the broader Square ecosystem. Industry Relations & Operations (IRO) manages all the partnerships in the payments supply chain for our global footprint. Within IRO, the Strategic Payment Operations team manages the payment partnerships that support Square's payment products such as Identity verification, Risk, Issuing, Bank Transfer and Acquiring. As the Lead of this team, you will drive the performance of domestic and global partnerships that support our onboarding, payment processing and financial services. You will report to the Head of Industry Relations and Operations (IRO).
You Will

• Lead the Strategic Operations team supporting partners for identity verification, risk, issuing, acquiring and bank money movement for the U.S. and Internationally.
• Manage all partner relationships including daily engagements, escalations, contracts, and invoicing.
• Work with all partners to identify best practices and improve points of failures, resolve partner incidents, document processes, improve performance.
• Monitor performance and lead operational efficiencies, ensuring scalability and redundancy for our business in multiple markets.
• Drive positive financial outcomes for the business, including unlocking new opportunities to grow gross profit and/or reduce costs.
• Collaborate across many teams including engineering, product, finance, data science, legal, compliance, and risk to guide, support, and influence the selection and onboarding of best-in-class partners.

You have

• 15+ years of experience in payments with expertise in product management and operations
• Experience with the payments industry and the the ability to manage strategic partnerships
• Experience leading a multi-disciplined team.
• Top-notch cross-functional skills to collaborate with your team and partners to achieve strategic results
• Strong relationship management skills, with proven ability to navigate complex commercial agreements and build consensus.
• Customer-centric focus, empathetic to customer struggles, and can translate their needs into outcomes
• A proven ability to navigate ambiguity, think strategically and analytically about business, product, and technical challenges, and build trust and influence with others.
• A strong sense of ownership, a desire to make an impact, and an entrepreneurial spirit.
• Excellent written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square's position with internal and external executive partners.
• Understanding of the regulatory environment in the U.S. and international markets with experience in industry representation
• Management experience

Even Better

• Experience working with multinational teams

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.
Perks & Pay Transparency
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$263,600 - $395,400 USD
Zone B:
$263,600 - $395,400 USD
Zone C:
$263,600 - $395,400 USD
Zone D:
$263,600 - $395,400 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.