Type：Contract（12Mouths+）
Onsite：7450 Mile End Street, Montreal(H2R 2Z6)
Pay：C$:60/h+
About the Role:
We are looking for an IT Support Engineer to provide advanced technical assistance
and ensure the smooth operation of our IT systems. In this role, you will troubleshoot
and resolve technical issues, manage IT infrastructure, and collaborate with other teams
to improve IT services.
Key Responsibilities:
⚫ Technical Support:
Troubleshoot and resolve hardware, software, and network issues.
Provide support for OS (Windows, macOS, Linux), Microsoft 365, Active Directory,
and VPN.
Diagnose and resolve server, storage, and network infrastructure problems.
⚫ Infrastructure Management:
Assist in configuring and maintaining servers, firewalls, switches, and network devices.
Monitor system performance and perform regular maintenance.
Support virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
⚫ Security & Compliance:
Implement security policies, patch management, antivirus updates, and access controls.
Assist in audits and ensure compliance with industry standards (e.g., ISO 27001).
⚫ Documentation & Process Improvement:
Update technical documentation and knowledge base articles.
Identify recurring issues and help implement long-term solutions.
⚫ User Training & Collaboration:
Mentor junior team members and share technical knowledge.
Effectively communicate technical issues to non-technical users
Requirements:
⚫ 3+ years of experience in IT support or system administration.
⚫ Preferred certifications: CompTIA Network+/Security+, Microsoft Certified, ITIL
Foundation.
⚫ Experience troubleshooting Windows/macOS, Active Directory, DNS, DHCP, and
Group Policy.
⚫ Knowledge of networking (TCP/IP, VLANs, firewalls) and enterprise tools (e.g.,
SCCM, Jira, ServiceNow).
⚫ Experience with scripting (PowerShell, Bash) and MDM solutions (Intune, Jamf).
Top Skills
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement.
We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
