Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description
We are searching for a Sr IT Support Engineer to join our Corporate IT Technical Support function based in Linz. In this role, together with the IT Support team, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.
- Monitor the communication channels and ticket system, such as Slack or Freshdesk, and work on the qualification and resolution of incidents and service requests
- Escalate unsolvable incidents or requests to backend teams and coordinate solution attempts
- Make use of techniques and automation to install, configure and deploy leading-edge devices (High-Performance laptops, Macbooks, etc.) for our modern Windows, MacOS and Linux workstations
- Prepare digital collaboration tools, meeting room and conference area equipment for (mostly internal) events
- Understand and evaluate the IT needs of our employees and support user training activities
- Ensure accuracy of hardware asset information and regular disposal of assets
- Support the implementation of local/regional projects as part of global programs, such as the deployment of new client hardware and software technologies
- Work closely with colleagues in IT process-, service-, technology- and license- management, e.g. create and analyze reports, support annual fixed asset update, document standard operating procedures in the knowledge base
- Depending on your interests be part or lead several IT projects for continuous improvements
Qualifications
- Completed IT education and practical experience in IT support
- Ability to troubleshoot and accurately diagnose IT related issues
- Focus on customer satisfaction and service orientation
- Experience in monitoring and tracking daily IT support business
- Knowledge in the Microsoft environment (OS, AD, M365, etc.)
- Knowledge in the Apple or Linux environment would be advantageous
- Basic expertise in the infrastructure environment (network, etc.)
- Experience in working with globally distributed IT teams
- ITIL Foundation Certification is a plus
- Fluent in English and German
Compensation and rewards
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
- Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €61,000 gross per year based on full-time employment. We offer ahigher salaryin line with qualifications and experience.
Additional Information
- Aone-product software companycreating real value for the largest enterprises and millions of end customers globally, striving fora world where software works perfectly.
- Working with thelatest technologiesand at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box welcomes unconventional ideas, andpushes boundaries.
- An environment that fosters innovation, enables creative collaboration, andallows you to grow.
- A globally unique andtailor-made career development programrecognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- Atruly international mindsetwith Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Top Skills
What We Do
Dynatrace exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.
Why Work With Us
Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!
Gallery
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.