Sr. Implementation Specialist (P4) – Melbourne, Australia
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are looking for an Sr. Implementation Specialist, as part of the Professional Services team, who will be responsible for managing projects to ensure the delivery of customer focused products.
This role reports directly into Implementation Manager of Australia.
What You’ll Do
Support the pre and post sales process by recommending best practice use of the established Solera product set.
Technical customer facing expert, able to communicate clearly and easily with both business and technical contacts, ie customer workflow adaptation and API integration.
Gather all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
Ability to document test scenarios of configuration to support QA.
SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
Collaborate with both configuration and training team to deliver customer requirements and the broader Solera team to deliver new product developments.
On occasion train the customer on the newly delivered configuration.
Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.
Provide 3rd level support on customer deliveries and SME products.
What You’ll Bring
University Degree in Business, Engineering, Computer Science or equivalent
12+ years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology.
Excellent customer facing skills, collaboration, and communication.
Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
Commercially aware and able to support sales opportunities to deliver best results with least cost.
Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
Meticulous attention to detail.
Extensive use of JIRA, Confluence and Office365
Experience of technical implementations/integration project and configuration, particularly covering any of SOA, APIs, API management, SOAP, XSLT, Postman, Swagger, Oauth, XML, CSS
Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations
What We Offer
Terrific opportunity to work for a Global leader in SaaS
Deliver leading-edge software for our customers, who include some of Australia's biggest brands
Fleixble work arrangements / hybrid work
An ultra-modern, supportive and fun workplace in based in the heart of Cremorne/Richmond (the Silicon Valley of Melbourne)
*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Top Skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
