What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The Senior Director, Loyalty, is tasked with driving sales and building brand equity by leading key customer marketing initiatives including: the oversight an evolution of the Papa Rewards loyalty program, CRM, email marketing, customer lifecycle marketing, SMS, and app push messaging. The leader will champion an insight driven strategy that advances the Brand’s customer lifecycle management approach.
The scope of the Senior Director, Loyalty and CRM’s responsibility includes owned channel marketing, personalization strategy, segmentation and all aspects of the Papa Rewards loyalty program. The role will work with a cross-functional group to establish business rules for how a customer is defined and how to activate customers through owned marketing channels.
Duties and Responsibilities (other duties as assigned)
- Lead development and execution of strategies to increase transactions, ticket, restaurant and Papa John's International (PJI) profit and consumer lifetime value using the Papa Rewards loyalty program.
- This will include determining reward strategy and execution enhancements, working closely with our database marketing provider, and PJI's Marketing Analytics, Consumer Insights, Brand, Finance and Technology teams.
- Determine and recommend additional resource needs to better support PJI's Loyalty strategies, which may include additional agencies, promotional partners, consultants, providers, and capital investments.
- Identify and execute national digital promotional offer strategies. This will require working closely with PJI Marketing Analytics and Finance to analyze and forecast impact of strategies/offers on transactions, ticket, restaurant profit and customer loyalty.
- Prepare and present proposals and updates to senior PJI marketing and corporate management, and consult with our Franchise Advisory Council (FAC), seeking their ideas and securing their endorsement for national Loyalty and owned channel promotional offer strategies.
- Collaborate with technology partners on Papa Rewards program enhancements, and to enhance integration of loyalty program throughout the eComm experience
- Lead the owned channel/customer marketing/CRM team on strategy and execution of programs through email, SMS text, and push notifications from our mobile apps.
- In partnership with Field Marketing, identify and provide guidance on local digital promotional offer strategies that increase eCommerce transactions and ticket, restaurant profit and customer loyalty, while address differing market and competitive conditions.
- Provide guidance for international marketing on Loyalty and digital promotional offer strategies, including development of best- practice documentation, providing training and seminars for international marketing, and consulting with international marketing and operations on specific programs.
- Lead cross-functional teams with other marketing disciplines and other departments within PJI to ensure that programs for which the position is responsible are executed strategically, collaboratively and in a timely manner.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Top Skills
What We Do
Papa John's Pizza is an American restaurant company that runs the third largest take-out and pizza delivery restaurant.
Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!
At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people.
Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
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