Sr Director, Engineering

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
We are looking for an experienced Senior Director of Software Engineering to lead and scale a high-performing engineering organization, driving innovation, operational excellence, and delivering impactful software solutions powering the Charter Developer API platform (BryteIQ).
You will play a pivotal role in setting the vision, fostering a culture of collaboration, and ensuring the delivery of products and systems that meet and exceed user and business expectations.
This is a unique opportunity to lead and expand a dynamic team, addressing the challenges of scaling during the rapid growth of both API traffic and the customer base.
As a senior leader, you will work cross-functionally with product, design, and business teams to ensure alignment and execute strategic initiatives. Your ability to lead with empathy, make data-driven decisions, and inspire technical excellence will be crucial to success in this role.
BE PART OF THE CONNECTION
As a SENIOR DIRECTOR o n THIS team...you'll be responsible for strategic direction and management of the engineering staff and facilities, across various platforms, in various locations, with varying degrees of technology. Create, implement and enhance consistent engineering practices to ensure stable product delivery consistent with company initiatives and expectations. Support system operations, including technical services and plant maintenance. Direct project planning, capital budgeting and business plan development. Ensure a high degree of cross functional communication in line with product deployment and support.
WHAT OUR SENIOR DIRECTORS ENJOY MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Leads an innovative, collaborative work team to produce exceptional results delivering the customer experience.
• Oversees specific support team such as Inside Plant operations, network engineering, advanced video engineering, circuit and telephony operations, service delivery and related equipment requirements.
• Provides engineering support and direction for new or existing technologies and current operational initiatives.
• Evaluates and consults with executive management regarding technical operations, strategic planning of rebuilds, network operations, dispatch, and new product development and deployment.
• Directs quality control programs for engineering operations and consistent operational procedures. Reviews selections on bids for contracted projects, and provides recommendations as necessary.
• Directs capital budget process, executes approved budget plan.
• Ensures current procedures and tests are performed in accordance with Federal Communication Commission Standards.
• Oversees the maintenance of records as required by the Federal Communications Commission and other government agencies.
• Ensures adherence to company TQA policies, operational playbooks, and internal and external service agreements.
• Leads and participates in succession planning.
• Performs other duties as requested by Manager.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience:
  • 9 years of management experience
  • 12 years of engineering and/or network operations experience
  • 5 years of project management experience
• Education:
  • Master's degree in engineering or related field, or equivalent experience
• Technical skills:
  • Advanced Knowledge of HFC, Advanced Video, IP Networks, and Telephony
  • Knowledge of all FCC compliance reports and other rules and regulations
  • Comprehensive understanding of applicable local and state rules and regulations
  • Comprehensive understanding of OSHA rules and regulations, both federal and state
  • Comprehensive understanding of HVAC and power distribution systems
• Skills:
  • Advanced knowledge of Analog Transmission Line Theory
  • Advanced knowledge of Electronic theory
  • Advanced knowledge of Fiber Optic theory
  • Knowledge of National Electric Code and National Electric Safety Code
  • Effective leadership skills
  • Organizational Agility
  • Strategic Agility
• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to handle multiple projects and tasks
  • Ability to make decisions and solve problems while working under pressure
  • Ability to supervise and motivate others
  • Ability to use personal computer and software applications
• Travel Ability:
  • Travel required
• Schedule:
  • Full time
  • Office environment
  • Varying schedules in a 24x7 Network environment
  • Exposure to moderate noise levels

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 10+ years of software engineering experience, including 5+ years of management experience leading multiple engineering teams.
• Proven track record of leading engineering organizations to deliver large-scale, distributed systems, platforms, or consumer-facing applications.
• Strong technical expertise in modern software development practices, API design, architecture, and cloud technologies.
• Experience with Agile/Scrum methodologies and SDLC best practices.
• Demonstrated ability to attract, hire, and retain top engineering talent.
• Excellent communication, collaboration, and interpersonal skills.
• Experience working in a large-scale tech organization, with demonstrated ability to navigate complexity and drive alignment across teams.
• Proven ability to design and implement secure authentication and authorization systems, leveraging protocols like OAuth 2.0, OpenID Connect (OIDC), and JWT for identity management and access control.
• Knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, HTTP/HTTPS, MQTT, and CoAP.
• Expertise in Internet of Things (IoT) ecosystems, with familiarity in protocols such as Thread, Matter, Zigbee, and Bluetooth Low Energy (BLE).
• Knowledge of AI/ML, big data systems, or other advanced technologies.
• Strong business acumen and the ability to balance technical excellence with business priorities.

#LI-KB2
SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:

Apply now, connect a friend to this opportunity or
EGN800 2024-43274 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-02-22 12:44 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$155,600.00 and $275,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.