JOB SCOPE
The Spectrum Connectivity Platform Operations team is responsible for the testing, deployments, defect triage, and overall Customer Premises Equipment (CPE) lifecycle within the production environment for all WiFi related CPE across the Charter footprint. This includes both the physical on-site CPE as well as AWS hosted cloud components. This is a fast-paced team responsible for ensuring that the highest quality products make it to customers and provides ample opportunity for personal development and career growth.
DUTIES AND RESPONSBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Works with developers, testers, and deployment teams to create software and firmware deployment plans.
- Writes and updates automated scripts for installation of server software products.
- Configures necessary hardware or virtual machines and operating environments as needed.
- Works with developers and hardware teams to update infrastructure and OS for applications.
- Performs production installations and upgrades of server software products.
- Monitors a system's performance, reliability, and financial impacts.
- Being a competent problem solver who can identify and resolve complex issues as part of a team.
- Mentors less experienced engineers.
- Participates in project-related stand-up meetings.
- Creates, reviews, and provides feedback for all internal user documentation.
- Works with developers and infrastructure teams to install or upgrade third party software.
BASIC / MNIMUM QUALIFICATONS
- Dynamic scripting languages such as Python, Ruby, or Groovy - 5+
- Deploying software such as Pexpect, Chef, Puppet, or Ansible - 3+
- Linux or other Unix systems - 5+
REQURED JOB QUALIFICATIONS
- Extensive experience packaging and delivering software to a production environment.
- Well-versed in automating software deployments using tools (Puppet, Chef, Python, Ansible).
- Experience with software source control tools such as GitHub.
- Experience with Linux shell scripting environments such as bash.
- Ability to write clear technical documentation for use by developer, testers, and triage teams.
- Ability to work under limited direction and handle multiple assignments simultaneously.
- Must possess demonstrated verbal and written communication skills.
- Thorough understanding of the Agile Software Development Lifecycle (SDLC).
- Demonstrated leader that can facilitate and build team consensus and interact with both the leadership and the implementation teams.
PREFERRED QUALIFICATIONS
- Experience with setting up, configuring, and maintaining AWS environments
- Experience with real-time troubleshooting and participating in a rotating 24x7 on-call rotation for production incident support.
- Understanding of robust software development processes and software configuration management policies.
- Experience working with agile teams utilizing scrum or kanban.
- Experience creating and maintaining virtual machines using VMware or other VM technologies.
- Experience supporting HAProxy, Influx DB, Grafana, ActiveMQ, Artemis.
- Experience with Docker and deploying Docker containers.
- Experience with the Atlassian suite of products such as Jira, Confluence, FishEye, and Crucible.
- Experience with setting up, configuring, and maintaining AWS environments
ESW335 2025-46755 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-03-24 08:36 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$88,200.00 and $156,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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