Sr. Customer Quality Engineer

The Sr. Customer Quality Engineer provides quality leadership to Tier 2 and below Automotive and Commercial Vehicle customers by serving as liaison between BorgWarner and the customer on quality deliverables and expectations. Leads communications that ensure BorgWarner cross functional team alignment with respect to customers. Conducts business with customers in professional manner that facilitates a positive customer experience and establishes goodwill between BorgWarner, our suppliers, and our customers. Works closely with BorgWarner Supply Chain to achieve world class cost, quality, and delivery from our suppliers.
In addition, may perform assignments of an advanced professional nature requiring full use and application of quality engineering methods which may include planning, directing, and supervising activities concerned with development, application, and maintenance of quality systems and employees for ensuring processed materials and finished products meet design intent and customer specifications.

Position

Job Title – Sr. Customer Quality Engineer, Grade 11

Location

Cadillac, MI

About Us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner, we constantly work towards our vision of a clean and energy-efficient world. 

Our Culture

BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.  We believe the health and safety of our employees are a top priority.

Career Opportunities  

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and vision for the future. We offer positions locally and globally with over 80 locations in 19 countries.

If this position energizes you and you feel you can help us achieve our mission and vision, you are invited to apply. We seek applications from people of all races, color, ages, religions, sex, sexual orientation, gender identity/expression, national origin, disability status, military status, and second-chance hires. 

Some candidates may see the list of qualifications and feel they do not meet the requirements and shy away from applying. BorgWarner thinks differently. We want to encourage you to share your lived experience and skills with us by submitting an application for consideration.

Key responsibilities

• Lead and oversee the monitoring of customer feedback on product technical issues and their resolution.
• Proactively evaluate customer requirements and deliver strategic feedback.
• Support of the supplier development system.
• Generate technical documentation in collaboration with the engineering department.
• Develop and deliver comprehensive technical training programs for partners, resellers, distributors, FSPs, and field technicians, empowering them to become proficient trainers themselves.
• Assist in maintaining the IAFT 16949 certification.
• Assist in conducting audits of the quality system.
• Participate in design reviews.
• Maintain multiple projects simultaneously.
• Perform other quality related assignments as directed by management.
• Think and act like an owner/entrepreneur. Identify and react to all opportunities that promote the Company’s ability to provide value to shareholders, customers, and employees.
• Promote our philosophy that all employees are responsible for the quality of the product or eservice that they provide.
• Interfaces with all disciplines to ensure that quality systems are established and maintained to provide customers with quality products and assist in vendor compliance to applicable CSR’s.
• Maintain customer specific portals as assigned.
• Engage in occasional travel across Europe and internationally to tackle complex field support cases, with travel accounting for up to 30%.

What we’re looking for

• Bachelor’s Degree
• Five plus years of experience in Quality/Engineering related activity in an IATF 16949 compliant manufacturing environment
• Training or equivalent combination of education and experience preferred.
• Strong knowledge of automotive customer portals and their specific requirements. (CSR’s)

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify/expression, national origin, disability or protected veteran status.

Visa Sponsorship

Sponsorship not offered for this position.

Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To project against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner's website to verify the authenticity of any employment opportunities.

No Unauthorized Referrals from recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Join the company that is creating solutions that support a cleaner, more energy-efficient world. For more information about BorgWarner, please visit www.borgwarner.com

Salary Range:

$78,800 - $108,350

Internal Use Only: Salary

Global Terms of Use and Privacy Statement

Carefully read the BorgWarner Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:  BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner.  Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online.  Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.