Sr. Customer Operations Specialist Manager

Sr. Customer Operations Specialist Manager

Are you the next Customer Operations Specialist Manager we are looking for?

One of the main duties of a Senior Customer Operations Specialist Manager is assessing sales data for their organization. They will liaise with Sales Operations on behalf of NORAM leadership to examine monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvement, comparing actual sales data to revenue projections and expectations. Additionally, sales analysts assess trends to identify areas where the company can increase its efforts. Senior Sales Operations Managers use sales data and trends to develop forecasts, actuals, and projections. In this aspect of the role, sales analysts may develop reports showing expected new sales and renewals and the potential effects of new strategies to aid in decision-making. In many cases, a sales analyst may work closely with marketing, sales, and management personnel to develop forecasts and examine the potential revenue effects of various proposals. Reporting into this role will also have 5 Senior Customer Operations Specialists who will be responsible for region renewals in NORAM and partnering with Region Customer Success Managers (CSMs).

This role is an IN-Office position Monday-Friday at our Maitland office.

In this role, you will:

• Work closely with NORAM Sales and Customer Success leadership to assist with forecasting, identifying gaps, insights, trends, etc. This role will be responsible for creating and implementing a monthly reporting package to the team with the insights identified from the analysis.

• Develop projections and forecasts using sales data and trends. In this aspect of the role, sales analysts may develop reports showing expected new sales and renewals and the potential effects of new strategies to aid in decision-making. In many cases, a sales analyst may work closely with marketing, sales, and management personnel to develop forecasts and examine the potential revenue effects of various proposals.

• Liaise between NORAM sales and Customer Success Leadership and Finance for monthly budget reporting. This includes ensuring headcount and expenses are accounted for and reported to our controller and updated in the CCOP budget system monthly.

• Own Salesforce reporting requests and dashboard requests from the team.

• Manage a team of 5 Senior Customer Operations Specialists responsible for renewal opportunities and partnership by region to ensure renewals are done in a timely manner and goals are achieved on a monthly and forward-looking basis.

About the ideal candidate:

• Bachelor's degree in a related business field required or equivalent work experience.

• Over 5 years of successful experience working in an operations environment and working with sales leadership. Demonstrated success in driving results based on insights provided to sales teams helping set sales strategies.

• Strong analytical skills and an understanding of our products to provide the best actionable insight to the sales and customer success team.

• Proficiency in Microsoft Office, Salesforce.com, and advanced Excel, including building macros required. Ability to learn how to navigate Amadeus internal tools.

• Experience with Power BI CRM Analytics.

• Proficiency in English, with any other relevant languages depending on customer assignment.

• Data analysis skills - the ability to work with large amounts of data, assess data sets, and identify patterns and opportunities for improvement is the sales analyst's primary skill. Management experience of sales support teams.

• Financial forecasting skills - effective projection and forecasting skills are also vital in this role, as sales analysts guide investment and help teams with monthly budgeting and FTE tracking.

• Presentation skills - sales analysts need to present their findings, along with forecasts and projections, to executives and management personnel, so effective presentation skills are a necessity.

• Communication skills - sales analysts rely heavily on both written and verbal communication to work with departments and personnel across teams.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.