At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Responsibilities:
* Maintains a current comprehensive working knowledge of all mortgage processes and procedures as directed by federal and state regulations (especially those originating from the CFPB), in addition to GSE, and Agency guidelines, including all changes/updates. This includes staying up to date on required industry servicing standards, as well as the CFPB Mortgage Examination procedures. * Works on special projects. Project assignments are broad, vary in scope, and require independent judgment, exercise of discretion and creativity to complete. • Utilizes advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department. • Utilizes broad base knowledge in multiple functional areas to solve problems and improve processes. • Addresses barriers and obstacles, implementing solutions to improve on the current/past state. • Independently manages time, priorities, and resources to achieve goals. • Demonstrates Mr. Cooper values to external and internal customers, vendors, agencies, and investors.
Work Experience:
Minimum of 5 years of related professional level work experience preferably in Default Servicing; or equivalent combination of education and related work experience. • Proven track record of working/managing multiple processes and reports (internal and external) * Prior job history or project work that shows ability to work independently, focus on detail, and ability to think of the big picture. * Excellent communication skills (both written and verbal). * Prior experience in researching federal and state regulations as well as agency communications and guides. * Solid understanding of legal language with prior experience or exposure to the Legal world preferred. * Proven track record of detailed, precise, and accurate work product that can be presented to leadership without much revision.
Impact:
Decisions and actions drive success of project, team, department, business line and/or client. Scope of work frequently impacts and influences other business units and processes. Builds customer-centric solutions that go beyond customer expectations. Demonstrates a strong sense of ownership and commitment to achieving results.
Communication:
Possesses confident, articulate, and professional presentation skills. Consistently drafts written correspondence that accurately and concisely conveys messages. Is able to read, research, and understand regulations and guides and can easily summarize them into concise and accurate paragraphs.
Technical Proficiency:
Demonstrates advanced proficiency in all Microsoft applications and software necessary for job function. Capable of problem-solving using technical software or applications. Strong emphasis on data analytics. May be experienced and proficient in use of mortgage-specific software.
Leadership Hierarchy:
Operates effectively under limited supervision. Successfully builds and maintains strong relationships across multiple business areas. Participates in and supports strategic initiatives. Reports to Risk & Compliance AVP or VP.
Level of Decision Making:
Requires the ability to consistently exercise discretion, independent judgment and decision-making authority on a variety of complex work assignments; demonstrates the ability to lead the work of others. Understands the business and uses information to make cost-effective decisions. Takes initiative to research the root causes of problems in order to generate a range of solutions and courses of action. May lead projects, both within and across other departments.
Education:
Bachelor's degree preferred
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023045
Job Category:
Corporate Compliance
Primary Location City:
Chennai
Primary Location Region:
Tamil Nadu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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