Agent Partnership Specialist

Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we've digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started!
With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
We, at Flywire, are seeking an Agent Partnership Specialist (APS) to drive the delivery and execution of our solution to small to medium Education Agents in India. The APS will be pivotal within a team of APS FlyMates who work together to execute on strategies and tactics designed to build up our smaller clients into valuable Flywire partners. These strategies are focused on increasing payer growth, improving retention, identifying opportunities for improvement and providing accurate and timely issue resolution to ensure clients (Agents) understand the value of the Flywire Payment Solution and other Flywire products. The APS will report to the Agent Partnership Specialist Lead.
As part of this role you would:

• Call & connect with the leads provided by clients for sales conversions
• Assist the Agent Partnership Specialist Lead to create strategic plans for clients to maximise utilisation and growth
• Execute the strategic account plans for each client to maximise utilisation, growth and revenue
• Initiate dialog and build relationships with crucial points of contact
• Manage new client end to end for support
• Present products and services to customers in an informative, educational, timely and consultative manner
• Support and uncover cross sell opportunities with existing clients
• Drive revenue/payer/money moved growth activities and objectives
• Organise materials and plan territory maps for marketing plans, 1 to many training sessions and periodic agent promotions
• Assist Relationship Management team in peak period with administrative support for activities such as completion of payment instructions, data entry and data analysis
• Any other tasks as set by Agent Partnership Specialist Lead

Qualifications
Here's What We're Looking For:

• At least graduate or above
• 1-3 years of experience in education or FX industry
• Someone who is persistent and proactive
• Good customer service and relationship building skills
• Excellent written and verbal communication skills
• Meticulous attention to detail
• Willingness to travel (preferred and not essential)
• Skilled in all office systems including Word, Excel, Powerpoint, etc.
• The ability to work alone as well as part of a team

Additional Information
What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)

Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.