Sportsbook Experience Specialist

Posted 11 Days Ago
Be an Early Applicant
Milano
Mid level
Gaming • News + Entertainment
The Role
Manage product reporting and enhance user experience with innovative Sportsbook features for customer engagement across various platforms.
Summary Generated by Built In

About us:  

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

What you’ll do: 

  • Join the team of Sportsbook Experience and in particular in the business / management Betting product reporting directly to the Sportsbook Experience Manager

  • Have the opportunity to be involved in projects related to development and implementation of cutting-edge Sportsbook features aimed at enhancing user engagement and satisfaction on all Betting Touchpoints, both B2C (Native App, Website, Retail Self Service Betting Stations) and B2B (Retail Cashier Terminal)

What you’ll bring:

  • Proven experience in managing from a business perspective Agile or Waterfall projects aimed at bringing to market new digital products or softwares, preferably in gaming or sport industry

  • A degree in Management Engineering / Computer Science / Economics

  • Previous experience in roles focused on Product Management, Project Management or User Experience Design.  

  • Excellent knowledge of Project management tools like Jira, Service Now. Excellent knowledge of Microsoft Excel and Powerpoint.  

  • Ability to understand customer needs and preferences and translate it in clear user requirements / user stories / use cases.  Ability to manage product backlog giving the right prioritization to different activities  

  • Strong strategic thinking ability combined with result orientation. Passion for sports and knowledge of the main disciplines. Interest in betting dynamics, with attention to product and innovation aspects.

  • Fluency in English is required, with strong written and verbal communication skills.

Why choose us: 

  • ​​Permanent contract​ with Hybrid Work; 

  • Meal Allowance; 

  • Supplemental Health Insurance;

  • The option to join our company share saving scheme.

Choose us also for:

  • An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;

  • Well-Being Support: online meditation courses, medical online service and counselling with the help of certified psychologists and coaches; 

  • Learning and Development: access a platform full of training courses, join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for your professional growth;

  • Parental Leave Packages: additional support for you, children and financial aid for mothers; 

  • Volunteering during your working hours. 

Much more about us:

  • Have a look at our amazing blog Inside: hear directly from our employees at the following link: Inside .

  • Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity  

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Top Skills

Agile
JIRA
Excel
Microsoft Powerpoint
Service Now
Waterfall
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The Company
HQ: Milan, Lombardy
2,858 Employees
On-site Workplace

What We Do

Sisal, the first Italian company granted a state concession for gaming, was founded in 1945 thanks to the vision and intuition of three sport journalists.

Over 75 years, we have fostered a relationship of trust and credibility with stakeholders, promoting gaming design and management with an approach based on expertise, transparency and safety, guaranteeing full compliance with regulation standards.

Our development is structured around three strategic guidelines: Innovation, Internationalisation and Responsibility.

Innovation means developing skills, technologies and processes - all key factors for digital transformation. This focus on innovation has also inspired us to strengthen corporate functions that deal with technological development and online business, with a large-scale program to recruit new talent.

The internationalisation process launched in 2018 has led us to countries with great potential, including Turkey, Morocco, Spain, and continues with the selection new markets where our business can expand.

Sisal has made a real commitment to promoting a sustainable business model: protecting players through a Sustainable Gaming program certified to the highest international standards, valuing our people by supporting their professional development and implementing initiatives to improve the work-life balance, and supporting the community to generate shared value for all.

Responsible gaming is in our DNA and it holds the key to our future.

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