Sportsbook Customer Support Analyst

The Role

The Sportsbook Customer Support Analyst role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.

Main Responsibilities  

• Providing support and actively communicating with clients.
• Solving, escalation and prioritization of issues inside the company and the parent company.
• Actively monitoring specified systems within the company using provided tools.
• Requesting information from other team members or departments.
• Create and maintain a knowledge base for known issues and solutions.
• Completing additional tasks assigned by the line manager.

Requirements

• Good knowledge and experience with Microsoft office, especially Outlook and Excel.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize tasks.
• Very good written and spoken English.
• Knowledge of different sports.
• Previous client support experience would be considered as a bonus.

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organization and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.