Specialist, Workers Compensation

SPECIALIST, WORKERS COMPENSATION

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position

The Workers’ Compensation Claims Specialist provides crucial support of litigated and complex claims. This involves working closely with the Risk Management leadership team, claims adjusters, defense counsel and HR to support the timely and effective resolution of complex claims.  The Specialist also plays an important part in ensuring Carvana’s internal business partners understand and have access to the company’s incident reporting protocols.  Exceptional service from Carvana’s TPAs and other insurance service providers is crucial to the success of Carvana’s claims management program, and so the Specialist is key in the collection and aggregation of quality assurance assessment reviews that are completed by the Claim Coordinators for Risk Management leadership review.  

What you’ll be doing

• Oversee a claims queue including litigated WC claims, as well as claims from highly litigious jurisdictions.
• Partner with HR to identify possible work accommodations for employees released to work with physical restrictions, and to status employees on leave within the HRIS.
• Work closely with TPA adjusters to support the litigated claim handling process by providing important details to support the adjusting process, including, but not limited to, documentation and discovery collection.
• Review case status updates from defense counsel, tracks case hearing and mediation, and other important dates within Carvana’s incident management system.
• Review reserves, settlement, and related requests and grants authority where appropriate;
• Assist leadership team with development of internal training materials for both the Corporate Insurance Team and internal departments.
• Meet regularly with new operations leaders to provide incident reporting training, and to create awareness of how the Corporate Insurance Department supports Carvana’s business operations.
• Other duties as assigned.

What you should know/have

• Bachelor’s degree from an accredited college or university preferred. 
• 2+ of experience related to Workers’ Compensation claims or safety incidents in a corporate, HR, carrier or TPA setting.
• Effective dispute resolution skills; can navigate through difficult and escalated conversations. while maintaining composure, showing empathy and finding a positive resolution.
• Excellent communication skills, including facilitation and presentation skills.
• Highly analytical, with an ability to identify important issues and propose solutions to such issues.
• Is great at communicating with all personality types from various groups, including external vendors, injured workers and internal peers in a professional and collaborative manner.
• Demonstrated work experience in a role requiring complex analysis.
• Highly organized – able to effectively track status claims and important deadlines.
• Proven ability to exercise prudent discretion of confidential and sensitive matters and personnel information.
• Expertise in Google suite and Microsoft Office Suite.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.