At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging and exciting environment.
In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions, including the UI/UX microcopy, with the Product Managers, UX team and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation and in-app customer announcements to a customer-facing sites.
How will you make an impact?
Creating end-user guides that are clear, concise, and user-friendly while utilizing AI to enhance your productivity, quality and efficiency of documentation.
Collaborating with multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.
Keeping the entire internal team up-to-date with the latest in Product Communications
Updating documentation based on internal and customer feedback.
Integrating with the Documentation team while working independently with various stakeholders.
Applying critical thinking to push boundaries and innovate within your role.
Collaborating with the UX team to produce/review microcopy and review logs that enhances the user experience.
Developing new ideas and designing experiments to create incremental improvements to our Help Center and Communications strategies.
Undertake individual tasks of Product Operations as assigned
Have you got what it takes?
Passion for emerging technologies and new tools.
Highly motivated, organized, and self-managed individuals.
Experience working successfully cross-functionally, with global, remote teams.
Experience in creating clear and structured guides for different audiences using single-sourcing and conditions.
Data-driven.
Current and proven experience in an agile software development environment.
8-11 years of experience as a Technical Writer.
You will have an advantage if you also have:
An ever-learning mindset.
Experience with Zendesk, Confluence, Pendo, and Jira.
Experience in UX microcopy and video creation.
Strong multitasking skills
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 6095
Reporting into: Manager, Product Operations
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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