OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.
Learn more or request a demo at opengov.com
Job Summary:
The Senior Technical Writer operates as a seasoned professional with deep expertise in technical communication, serving as a critical partner to product and engineering teams. This role applies broad professional knowledge and leadership skills to develop high-impact documentation and product enablement resources, enabling successful customer experiences across global markets.
With advanced technical writing and project management experience, the Senior Technical Writer will proactively identify documentation needs, engage with subject matter experts (SMEs), and create scalable, user-centered content while driving alignment across stakeholders.
Responsibilities:
Knowledge & Impact
• Apply advanced expertise to document a wide range of product areas, such as User Guides, Administration Guides, Deployment Guides, In-app Guides, FAQs, and Release Notes, ensuring accuracy and relevance for diverse audiences.
• Serve as a trusted advisor on content strategy, contributing to organizational goals by leading the design, implementation, and continuous improvement of documentation systems and practices.
• Collaborate with cross-functional teams to understand product complexities, resolve documentation challenges, and deliver innovative solutions that support customer engagement and satisfaction.
Scope & Complexity
• Lead the development of complex documentation frameworks requiring in-depth evaluation of multiple variables and interdependencies.
• Exercise independent judgment in prioritizing tasks, adapting processes, and addressing unique issues with significant organizational impact.
• Ensure documentation standards align with broader organizational objectives while anticipating future needs and scalability.
Experience & Influence
• Mentor and coach junior technical writers, fostering knowledge-sharing and professional development across the team.
• Build strong networks with product managers, engineers, and other stakeholders, influencing decision-making to ensure documentation best practices are integrated into the product lifecycle.
• Communicate confidently with both technical and non-technical audiences to advocate for the role of documentation in enhancing user experience.
Requirements and Preferred Experience:
- 6+ years of experience authoring technical content in technology-focused environments.
- Demonstrated ability to manage complex documentation projects with multiple deliverables and competing deadlines.
- Strong expertise with documentation tools (e.g., Pendo, Confluence, Jira) and proficiency in advanced content strategies for scalability.
- Proven ability to analyze and synthesize technical concepts into clear, actionable materials for a wide range of audiences.
- Experience mentoring team members and leading cross-functional initiatives.
- Exceptional written and verbal communication skills, with a demonstrated ability to engage and influence stakeholders.
- Strong understanding of user experience principles and their application to technical documentation.
Why OpenGov?
A Mission That Matters
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
Top Skills
What We Do
OpenGov Citizen Services simplifies the way governments serve their communities by offering one cloud solution to power every permitting and licensing workflow.
