OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
The Senior Technical Writer operates as a seasoned professional with deep expertise in technical communication, serving as a critical partner to product and engineering teams. This role applies broad professional knowledge and leadership skills to develop high-impact documentation and product enablement resources, enabling successful customer experiences across global markets.
With advanced technical writing and project management experience, the Senior Technical Writer will proactively identify documentation needs, engage with subject matter experts (SMEs), and create scalable, user-centered content while driving alignment across stakeholders.
Responsibilities:
Knowledge & Impact
• Apply advanced expertise to document a wide range of product areas, such as User Guides, Administration Guides, Deployment Guides, In-app Guides, FAQs, and Release Notes, ensuring accuracy and relevance for diverse audiences.
• Serve as a trusted advisor on content strategy, contributing to organizational goals by leading the design, implementation, and continuous improvement of documentation systems and practices.
• Collaborate with cross-functional teams to understand product complexities, resolve documentation challenges, and deliver innovative solutions that support customer engagement and satisfaction.
Scope & Complexity
• Lead the development of complex documentation frameworks requiring in-depth evaluation of multiple variables and interdependencies.
• Exercise independent judgment in prioritizing tasks, adapting processes, and addressing unique issues with significant organizational impact.
• Ensure documentation standards align with broader organizational objectives while anticipating future needs and scalability.
Experience & Influence
• Mentor and coach junior technical writers, fostering knowledge-sharing and professional development across the team.
• Build strong networks with product managers, engineers, and other stakeholders, influencing decision-making to ensure documentation best practices are integrated into the product lifecycle.
• Communicate confidently with both technical and non-technical audiences to advocate for the role of documentation in enhancing user experience.
Requirements and Preferred Experience:
- 6+ years of experience authoring technical content in technology-focused environments.
- Demonstrated ability to manage complex documentation projects with multiple deliverables and competing deadlines.
- Strong expertise with documentation tools (e.g., Pendo, Confluence, Jira) and proficiency in advanced content strategies for scalability.
- Proven ability to analyze and synthesize technical concepts into clear, actionable materials for a wide range of audiences.
- Experience mentoring team members and leading cross-functional initiatives.
- Exceptional written and verbal communication skills, with a demonstrated ability to engage and influence stakeholders.
- Strong understanding of user experience principles and their application to technical documentation.
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here for read more.
» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Top Skills
What We Do
OpenGov Citizen Services simplifies the way governments serve their communities by offering one cloud solution to power every permitting and licensing workflow.
