Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing:
- Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.
- Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
- Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality related matters.
- Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs.
- Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials.
- Collaborate with cross-functional teams to identify and resolve quality-related matters.
- Stay up to date with industry trends and best practices in compliance and QA.
- Participate in the development and implementation of QA initiatives and projects.
What We Look For In You:
- Bachelor's degree or above, with preference given to majors in information security, finance, management, or related fields.
- Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage)
- Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement.
- Excellent verbal and written communication skills.
- Highly motivated and detail-oriented with strong multitasking and prioritization abilities.
- Capable of working both independently and collaboratively within a team environment.
- Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
Why Join Us?
- Competitive remuneration package
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
#LI-ONSITE
Top Skills
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto.
In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
