Specialist I, Sales Training

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The Specialist, Sales Trainer will perform routine new hire onboarding in support of the Strategic Sales team. This role will also play a crucial role in enhancing the skills and performance of our sales team through the delivery of comprehensive and continual training programs.

1. Facilitate the training of new Sales representatives on sales techniques, standard operating procedures, sales-specific technology, and customer service best practices.
2. Conduct dynamic and interactive training sessions, workshops, and role-playing exercises that foster a positive learning environment that encourages participation, collaboration, and skill application.
3. Monitor and evaluate the impact of sales training initiatives through assessments, quizzes, and post-training evaluations.
4. Maintain team member training records.
5. Collect feedback from participants and management to continuously improve training programs and measure their impact on sales performance.
6. Follow the training curriculum as assigned.
7. Maintain training aids such as manuals and handbooks.
8. Assist with the coordination of off-site training events for team members.
9. Ensure all new candidates complete and retain course material from the onboarding program.
10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
11. Ensure all activities follow rules, regulations, policies, and procedures.
12. Collaborate with Sales Management to help grow and develop sales professionals on the team.
13. Complete other duties as assigned

Qualifications

Associate or bachelor’s degree in business, human resources, management, education or related field preferred or equivalent combination of education and experience

• Minimum 2 years in training or teaching experience preferred.

Specialized Knowledge 

1. Intermediate Microsoft Office skills
2. Intermediate Customer Relation Management (CRM) software is preferred.
3. Basic knowledge of the fuel and trucking industry preferred
4. Thorough knowledge of company products and offerings

Competencies

1. Ability to prioritize, multitask, and manage multiple projects successfully in a fast-paced and dynamic environment.
2. Strong written, verbal, and interpersonal communication skills
3. Possess strong presentation and facilitation skills.
4. Ability to coach and motivate team members.
5. Ability to present and lead discussions in a training environment.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• Employee Fuel Discount 
• 401(k) and Flexible 
• Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym
• Weekly Pay
• Team Member Fuel Discount
• All your information will be kept confidential according to EEO guidelines