People
Permanent
Job Description
Specialist 2, People Data
In this role, you will join a fast-paced People Services and Solutions team responsible for the day-to-day People data transactional and auditing operations for the North American region.
We are looking for a candidate who enjoys helping employees and business stakeholders find answers to their People-related questions and appreciates the importance of data quality.
A successful team member will be customer focused, detail-oriented, flexible with continuous process/system changes, and possess a problem-solving mindset.
This role will contribute to a forward-thinking People Services and Solutions team. It is part of a global organization that supports the workplace of the future.
Key Responsibilities
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Performs transactional and administrative tasks related to employee personal and job data changes in Workday and in payroll/time and attendance system
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Enhance the overall People Experience by driving Customer Satisfaction through expert guidance and timely resolution of cases and queries
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Resolve queries (‘tickets’) raised in ServiceNow (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs)
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Transact and approve data requests in HR systems (Workday, UKG, Kronos) and maintain records in accordance with federal, state, and local employment laws and in alignment with company processes for the North America population
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Checks the accuracy of data, running appropriate audits and reviews to ensure employee and organization data integrity and compliance
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Provide timely data-related support for People administrative processes throughout the employee lifecycle, including onboarding, internal moves, and terminations
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Act as a primary escalation point for complex People Data-related inquiries from Specialist 1, colleagues and stakeholders
Qualifications
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Embraces a growth mindset and demonstrates flexibility
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Strong communication, organizational, collaboration and documentation skills
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Innovative, analytical, and creative problem-solving skills
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Proven ability to manage confidential information
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Knowledge of HR policies, practices, procedures, laws, and system tools
Experience & Education
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Bachelor's degree OR High School Diploma and 2 years’ experience
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A minimum of one to two years of experience handling HR requests for People Data administration, preferably in an HR Shared Services model
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Extensive experience with Workday, along with strong proficiency in Microsoft Excel (pivot tables, lookups, formulas), Word, Outlook, and PowerPoint
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Must speak fluent English
Top Skills
What We Do
We are Ascential. We believe today’s actions lead to tomorrow’s success.
We deliver specialist information, analytics and ecommerce optimisation for the world's leading consumer brands and their ecosystems.
Our world-class brands improve performance and solve problems by delivering immediately actionable information with visionary longer-term thinking across Digital Commerce, Product Design and Marketing. We also serve customers across Retail & Financial Services.
Our business units and brands:
- Digital Commerce: Flywheel Digital, Edge by Ascential, Yimian, Duo Zhun, Intellibrand, Perpetua, OneSpace, Spotlight, 4K Miles
- Product Design: WGSN, Coloro, Start by WGSN, Use Fashion
- Marketing: LIONS, MediaLink, WARC
- Retail & Financial Services: Money20/20, Retail Week, World Retail Congress
With more than 2,000 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries.
A career with us is fast-paced, exciting and full of opportunities to grow and develop.
With a range of world-class brands and a variety of departments that work collaboratively together towards a joint vision. Discover more about us and what an Ascential career can mean to you.
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