Senior Sales Engineer

Join us as we scale our business in NA/EMEA by building on our tremendous success around the world. The massive database market is going to double over the next few years (the IDC estimates it to be $119B+ by 2025) and PingCAP is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering.  TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (37,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about PingCAP careers and join our team to be at the forefront of innovation and growth.

About the Role:

TiDB is an open-source, cloud-native, distributed SQL database designed for elastic scalability, high availability, and OLTP with  real-time analytics. Built for modern applications, TiDB enables organizations to seamlessly scale their data infrastructure while maintaining strong consistency and robust performance. As a Senior Sales Engineer, you will play a critical role in driving adoption and success with TiDB. You will work directly with account sales teams, channel partners, and customers to understand their needs, strategize on how to best support them in their evaluation, and ultimately help them choose TiDB as their solution. This role blends deep technical expertise with strong business acumen to help customers achieve their goals while driving growth.

Responsibilities

• Educate prospects and customers on the capabilities and benefits of TiDB, articulating how it addresses business and technical challenges.
• Share best practices for integrating TiDB with various data sources and applications.
• Guide customers through the design, deployment, and optimization of TiDB implementations across multiple functional areas of their organization.
• Lead and execute Proof of Concept (PoC) engagements, demonstrating TiDB’s capabilities in real-world scenarios.
• Develop and present tailored architectural solutions, best practices, and industry-specific use cases.
• Provide technical input on RFPs and customer technical requirements.
• Create and develop technical champions in your accounts to drive deals and achieve a technical win.
• Work hands-on with customers to demonstrate and communicate the value of TiDB throughout the sales cycle, from demo to proof of concept to design and implementation.
• Develop and deliver presentations, demonstrations, and technical workshops to various audiences, including developers, architects, and C-level executives.
• Generate high-quality technical content such as whitepapers, blog posts, webinars, and reference architectures.
• Stay at the cutting edge of distributed database technology, confidently presenting TiDB roadmap features and functionality to customers and prospects.
• Partner with Product Management, Engineering, and Marketing to continuously improve TiDB’s products and positioning.
• Establish industry influence by contributing to technical discussions, organizing knowledge-sharing sessions, and engaging with the open-source community.
• Travel within the region (approximately 20-40%) as required for customer engagements.

Qualifications

• 5+ years of experience as a Solutions Engineer, Solutions Architect, Database Administrator, or Software Engineer with a focus on distributed systems, databases, or cloud computing.
• Education: Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience.
• Extensive experience in technical sales, pre-sales engineering, or customer-facing technical roles.
• Strong understanding of clustering technologies, terminology, and architectures.
• Operating Systems: Proficiency in Linux system administration.
• Networking: Understanding of network configuration and troubleshooting.
• Database Management: Hands-on experience with relational and NoSQL databases, such as MySQL, PostgreSQL, Redis, or comparable technologies.
• Scripting and Automation: Proficiency in at least one scripting language, such as Python, Golang, or Shell scripting, to automate deployment and management tasks.
• Soft Skills:
• Exceptional communication and presentation abilities to convey technical concepts to both technical and executive audiences.
• Strong problem-solving skills with a passion for customer success.

Nice to Have

• Cloud Platforms: Expertise in cloud environments such as AWS, Google Cloud, and Azure.
• DevOps and Automation Tools: Knowledge of DevOps automation and infrastructure-as-code tools like Terraform, Ansible, Kubernetes, etc.
• Additional Programming Skills: Experience with additional programming or scripting languages beyond the required ones.
• System Monitoring and Maintenance: Familiarity with system monitoring tools and practices to ensure performance and availability.
• Advanced Database Features: Understanding of advanced database features and configurations (replication strategies, ETL techniques, consensus algorithms).
• Certifications: Relevant industry certifications related to databases, cloud platforms, or system administration.

What You Will Learn

• Cutting-edge distributed database technology and architecture best practices.
• Advanced data infrastructure solutions across various industry verticals (e.g., fintech, gaming, e-commerce, SaaS).
• Modern Presales techniques such as discovery, objection handling, technical workshops, and whiteboarding.
• Cross-functional collaboration with Sales, Engineering, Product, and Customer Success teams.

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. PingCAP also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at PingCAP.