Search the 16 jobs at PingCAP Ltd

As a Global Support Engineer at PingCAP, you will provide remote assistance to customers, resolving TiDB/TiDB Cloud issues while ensuring customer satisfaction. Responsibilities include diagnosing database issues, collaborating with engineers, recording key issues for product enhancement, and monitoring customer satisfaction.

As a Global Support Engineer at PingCAP, you will provide remote assistance to customers, diagnosing and resolving issues with TiDB/TiDB Cloud. Responsibilities include collecting logs, collaborating with engineers, recording key issues for product enhancement, and monitoring customer satisfaction.

The Solutions Engineer will educate customers on TiDB, guide deployments, assist with technical documents, and support developers with integrations and optimizations. They will also conduct demos, document solutions, and communicate customer feedback to various teams.

As a Principal Software Engineer, you will design and implement core features of TiKV, improve performance and scalability, collaborate with the open-source community, enhance backup capabilities, troubleshoot critical customer issues, and mentor junior engineers.

As a Technical Account Manager, you will serve as a trusted advisor for customers, providing technical guidance and recommendations regarding TiDB products. You will build relationships with stakeholders, address technical challenges, coordinate with internal teams, and deliver training sessions to ensure customer satisfaction and success.

The Sales Account Executive will focus on generating leads, driving market awareness, and closing sales for TiDB, engaging clients in various sectors. Responsibilities include segmenting territory, forecasting customer activities, and aligning sales strategies with client needs to achieve quotas and document successes.

The Senior Product Manager for Developer Experience and Ecosystem at PingCAP will define the strategy for TiDB Cloud, lead product management initiatives, enhance developer onboarding and workflows, build partnerships, and define KPIs based on data insights. The role focuses on creating a world-class developer experience and expanding the ecosystem.

The Head of Deal Desk will lead a global team to optimize deal processes, manage deal activities, support sales teams, and ensure effective deal execution. The role focuses on improving efficiencies, collaborating with multiple teams, and providing guidance on complex deals while tracking performance metrics.

The Principal Product Manager role involves strategizing product enhancements by gathering user feedback, collaborating with teams, and overseeing successful feature releases. The position focuses on improving customer satisfaction and monitoring industry trends to apply insights into product development.

The Channel & Partner Sales Manager will manage strategic partner relationships, drive joint sales, and implement go-to-market strategies. Responsibilities include onboarding partners, aligning deals with the sales team, executing co-marketing initiatives, and monitoring partnership performance to achieve revenue goals.

As a Senior Solution Architect at PingCAP, the role involves designing and implementing innovative solutions using TiDB, advising clients, guiding the deployment of databases, and communicating complex concepts to various stakeholders. It requires strong technical skills, problem-solving abilities, and the capacity to educate clients about integrating TiDB into their systems.

As a Technical Account Manager, you will act as a trusted advisor for customers, providing technical guidance on TiDB products. Responsibilities include building relationships with stakeholders, collaborating with various teams to enhance customer satisfaction, delivering training sessions, and proactively addressing technical challenges to ensure customer success.

The Sales Account Manager will focus on business acquisition and account expansion in the database market, particularly for TiDB Database. Responsibilities include formulating and executing sales strategy, building relationships with various stakeholders, and driving qualified leads while achieving sales quotas.

The Principal Solutions Architect at PingCAP will ensure TiDB product alignment with customer needs, develop industry-specific solutions, and provide insights into technology trends. Responsibilities include advising on architecture, supporting business teams, and guiding customers in scalable systems design while enhancing POC success rates.

As a Senior Solution Architect at PingCAP, you will design and implement innovative solutions using TiDB, communicate technical concepts to both technical and non-technical stakeholders, and work on database integrations in multiple programming languages.

As a Technical Support Engineer, you will assist commercial customers with TiDB/TiDB Cloud issues, resolving database problems, and ensuring customer satisfaction by delivering timely support. Your role includes collaborating with engineers to solve issues and monitoring customer satisfaction.