Solutions Consultant

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative,  you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

The Solution Consultant is accountable for ensuring the successful configuration, training, workflow and adoption of Merge Imaging solutions. The Solution Consultant is responsible for working closely with Project Management, Technical Consulting, Sales and various customer roles including, but not limited to, system super users, administrators, physicians and other clinical roles.

Essential Job Duties  

• Demonstrate a mastery of Merge applications to provide advanced consultancy and high-quality user training which promotes optimal product utilization. 
• Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration and training planning and delivery and adoption of the Merge Imaging solution. 
• Assess current state workflow and customer goals to produce workflow recommendation and designs, configuration requirements, testing requirements, training plans and change management strategies 
• Identify and manage physician/clinical champion stakeholders 
• Provide input to the project plans including but not limited to testing plans, training plans and go-live plans. 
• Ensure customer super users and/or system administrators have the knowledge and skills to configure, train and support the Merge Imaging solution during and after go-live 
• Deliver training to super users and/or system administrators and support them in the successful support and training of end users 
• Manage and support the customer during user acceptance testing to ensure configuration and customer expectations align before go-live to ensure a smooth transition 
• Coordinate resourcing of additional Solution Consultant resources for end user and/or go-live support, where necessary 
• Manage customer training completions and ensure accurate reporting and tracking 
• Configure the Merge Imaging solution per customer requirements and agreed-upon workflows 
• Support the customer during and post go-live with workflow or application questions and troubleshooting 

Qualifications 

• Radiology experience as a medical technologist with recognized certification (e.g. ARRT). Experience as a PACS Administrator/Analyst or Application Consultant, Application Specialist or Clinical Transformation Consultant in Imaging Informatics/IT, preferred. 
• Responsible, accountable and able to work well both within teams and cross-functionally 
• Ability to manage multiple, concurrent complex workstreams within projects and maintain meaningful progress while collaborating with customers, clinicians and multiple cross-functional teams 
• Comfortable in high pressure situations interacting with customers and clinicians 
• Demonstrated ability to take initiative to lead improvements in workflow, processes, applications, systems, or team approaches 
• Excellent verbal and written communication skills 
• Outstanding teaching/training/coaching/facilitation skills; Advanced ability to determine learner needs based on their current knowledge and the customer-specific workflow and preferences and customize training delivery based on those requirements 
• Detail-oriented with strong application and technical skills 
• Strong understanding of HL7, DICOM, HIPAA, and departmental workflow 
• Comfortable using a variety of business applications (Microsoft Office, Salesforce, etc.) 

Education and Certification Requirements 

• Associate’s degree required; bachelor’s degree in related healthcare discipline or information systems discipline, preferred 
• 5+ years work experience in applicable clinical environment(s) 
• 3+ years IT work experience, with CIIP (ABII/SIIM), PARCA CPAS or CPSA (HIIT) or other relevant Healthcare IT certification or System Analyst or Administration experience a strong plus 

Work Environment 

• Travel – 75%  

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.