Solutions Architect

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services and Device42(Comprehensive agentless discovery system)

Freshworks is featured in global national press including CNBC, Forbes, Fortune, and Bloomberg and has been a BuiltIn Best Place to Work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Device42 is the most comprehensive agentless discovery system for Hybrid IT available today.
Device42 can continuously discover, map, and optimize infrastructure and applications across
data centers and cloud, providing accurate views of your IT ecosystem. Customers in more than
60 countries use these technical capabilities as they manage and modernize IT infrastructures
and application landscapes and adopt DevOps practices.

As a Solutions Architect, you’ll be a technical consultant working closely with potential Device42
customers to ensure the product aligns to their needs. Working side by side with sales, you’ll
serve as the technical and product expert, articulating the best solutions for customers. This role
requires you to be comfortable interacting with customers in addition to technological depth and
awareness.

• Serve as the technical subject matter expert throughout the sales process.
• Own and manage various activities including technical presentations, demonstrations,and proof of concept projects.
• Build and increase Device42’s relevance with customers by qualifying customer’s needs,desired outcomes, and benefits and positioning Device42 in context to it.
• Understand and evangelize Device42, its competitors, value proposition, and positioningto more effectively field advanced questions from customers and partners.
• Collaborate cross-functionally with the Customer Success, Product, and Engineeringteams

Qualifications

• 5+ years in a sales engineering role, preferably with enterprise customers.
• The ability to effectively demonstrate unique value propositions based on individual customer needs.
• Strong communication, critical thinking, and problem skills, with the ability to convey technical concepts into business value.
• Experience and understanding of cloud technologies, cloud migration tools, and data center technology strongly preferred.
•  Understanding of three-tier architecture and load balancing.
• Network and/or System administration knowledge or experience
• Native level proficiency in German Language is a must

Additional Information

Additional Information

• Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service
• Life insurance
• Learning & Reading budget of up to €1.000 per year
• Free lunch on Freshworks 3x a week in the office
• 25 days annual Paid-Time-Off (PTO) 
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.