Solution Implementation Manager

We are looking for a Solution Implement Manager to join our Professional Services team in Indonesia part of APAC PS team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and seek unique problems that no one else is solving, keep reading.

Insight on your impact

In this role, you will lead multiple client deliveries with blended teams comprised of Anaplan Solution Architects, partner Model Builders & Business Partners, to deploy Anaplan solutions efficiently and effectively. This includes proficiency in “The Anaplan Way” implementation methodology.

For a Solution Implementation Manager (SIM), this means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customer’s ‘modelers’ are enabled and empowered to be self-sufficient.

The SIM is ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations. As a SIM, you will be the primary point of contact for each of your deliveries, helping to provide regular awareness of the pulse of active projects to internal Leadership teams. You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.

The ideal candidate will be a process driven, people-person –someone who is passionate about quality and consistency, yet has the ability to work with all types of different personalities and bring them together to align on key decisions, including but not limited to release scope, deployment timelines, resource management, model design, testing/training plans, and organizational change.

What you'll be doing:

• Deliver high level presentations to audiences ranging from executives to system end users;
• Lead end to end project in collaboration with client project manager to a successful deployment of Anaplan solutions;
• Act as the key liaison and business partner to the client at both the project management and executive level as needed;
• Identify resource needs, handle resource time allocation and hold team accountable to deadlines
• Supervise project timeline and ensure landmarks are met;
• Handle issues and risk by clearly communicating both internally and externally, calling out as needed and deploying risk mitigation strategies as appropriate;
• Reporting on available resources, budget, and project status to project sponsors and customers;
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines;
• Effective communication and teamwork with project teams and collaboration with other departments;
• Understand priorities, scope, timeline, goals, and key landmarks;
• Maintain customer focus and demonstrate leadership to drive consensus and project related decisions;
• Handle client expectations appropriately with the ability to run through bold situations with positive outcome.

Your qualifications, your influence

To be successful in the role, you must possess the following skills:

• Ability to understand customer requirements and work with Business Partners to best translate those into a simple, usable, yet high profit solution.
• Experience in an enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc.
• Fanatical about customer success and tenacious at driving long-term customer value.
• Highly data-driven with a commitment to process. Passionate about driving and supervising a consistent implementation process with all customers in your portfolio.
• 5+ years of software project management, customer success management, and/or related experience
• Passionate about technology and how it can be leveraged to drive business impact

Preferred skills and technical familiarity:

• Bachelor degree in Finance, Accounting or MIS
• Experience implementing Enterprise Performance Management solutions
• Sophisticated Microsoft Excel / financial modeling skills
• Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable)
• Subject matter expertise in planning and modeling in Supply Chain, Finance or Sales strongly preferred
• Strong understanding of data integration (inbound and outbound)
• Passion for business analytics, modeling and planning