Solution Engineer - Japan

Realize your potential by joining the leading performance-driven advertising company!  

As a Solution Engineer in our Tokyo office, you’ll play a vital role in proactively engaging with premium clients in Japan, facilitating the seamless integration of Taboola's digital content into their websites and mobile applications. This role is centered on providing technical support and strategic consultation to both new and existing clients while working in close collaboration with Taboola’s business teams. The position involves engaging with internal and external stakeholders from various departments, including Sales & Account Management, Product Management, Production Support, and R&D, to ensure successful client onboarding and impactful product launches. Responsibilities include hands-on technical configuration, overseeing publisher implementations to optimize performance, and managing multiple launch and optimization projects within tight deadlines. This role requires cultivating strong relationships across teams, earning trust, and delivering value through a combination of technical expertise, client-centric thinking, and exceptional interpersonal and presentation skills. The ideal candidate will have a robust background in web or mobile application development, complemented by experience in project management and client-facing roles. This position demands a proactive and solution-oriented mindset to ensure clients achieve maximum success with Taboola's offerings.

To thrive in this role, you'll need:

1. Japanese native with strong English communication skills (reading, writing, and speaking) in a business environment, particularly for technical consultations.
2. Bachelor’s degree in a technology-related field or equivalent experience (e.g., Code School/Bootcamp).
3. Solid understanding of web front-end technologies, including HTML, CSS, and JavaScript. Previous experience in IT solution engineering, IT implementation, or IT project management is required.
4. Experience providing exceptional customer service, managing relationships with both internal and external teams. Excellent ability to communicate technical information clearly to both technical and non-technical audiences.
5. A positive team player with motivation, ambition, and innovative ideas, alongside great interpersonal skills.
6. Strong multi-tasking ability, with the capacity to manage competing priorities effectively.
7. A strong desire to learn new skills and continue self-improvement, with a passion for self-directed learning.
8. Flexibility in working hours, as collaboration and coordination with a global team will be necessary.
9. Experience in mobile app development or familiarity with the online media/advertising industry is a plus.
10. Three professional references must be provided for verification purposes.

How you’ll make an impact:

As a Solution Engineer, you will: 

1. Consultation and Solution Design: Collaborate with internal and external clients to understand their requirements, offering tailored technical solutions that align with their needs and goals.
2. Project Planning: Define project scopes, establish clear timelines, and assign responsibilities to stakeholders, ensuring a well-structured implementation process.
3. Technical Implementation and Delivery: Execute technical configurations to meet service-level agreements (SLAs) and business objectives, ensuring the successful delivery of all technical aspects.
4. Communication and Reporting: Maintain proactive communication with stakeholders by sharing regular updates on activities and progress in the Japan market.
5. Client Engagement and Support: Serve as the primary technical contact for clients, addressing their inquiries promptly and effectively via appropriate channels.
6. Issue Resolution and Follow-up: Troubleshoot and resolve technical and integration issues efficiently, escalating as necessary with thorough documentation to ensure swift resolutions.
7. Ownership and Accountability: Take full responsibility for technical deliverables and issue investigations in the Japan market, ensuring that all outcomes meet stakeholder expectations.
8. Client Consultation: Provide technical insights during external client meetings, offering tailored solutions with or without the support of Taboola’s business teams.
9. Data Analysis and Optimization: Continuously analyze data to identify opportunities for optimization, addressing abnormal trends proactively to maintain performance excellence.
10. Process Adherence and Expectation Management: Drive operational efficiency by following established processes, guidelines, and best practices, while guiding teams and clients to adhere to these protocols. Advocate for scalable solutions, minimizing customizations to support long-term growth.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being: Enjoy comprehensive benefits (health, 401k, etc.), a fully stocked kitchen, and location-specific perks (gym partnerships, parking).

Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.-

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

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