The Account Executive will be responsible for prospecting and securing new accounts, building a pipeline of opportunities, developing client relationships, and meeting sales quotas by offering strategic Customer Experience solutions.

The Test Analyst will design and deliver customer experience solutions by identifying testing efforts, developing and executing test cases, working with project tools, and monitoring progress against deadlines to ensure quality results.

The Genesys Cloud Engineer will design and implement CX solutions for clients, focusing on Genesys Cloud and PureCloud contact center solutions, developing call flows, and executing test plans. They will also manage technical implementation activities from post-sale to support transition.

The Google Cloud Engineer will assist in transferring existing products to Google Cloud Platform, manage GCP applications, validate deployments, and troubleshoot systems. They will also use various technologies like Jenkins, Docker, and SQL databases while collaborating within a diverse team to deliver effective customer experience solutions.

The Genesys Developer will facilitate sessions with customers, define technical requirements, and design solutions using Genesys technology. With a focus on hands-on development, this role will involve installation, configuration, and mentoring while ensuring quality project delivery in collaboration with project managers and sales teams.

The Senior Java Developer will design and deliver customer experience solutions, translating technical requirements into software designs. Responsibilities include coding, testing, debugging, documenting software applications, and troubleshooting issues while providing leadership to technical staff.

The Account Executive at PTP will be responsible for prospecting and landing new accounts, building a strong pipeline, driving revenue, developing client relationships, orchestrating proposals, and tracking account metrics for success in sales initiatives.

The Senior Genesys Architect will design and deliver CX solutions, lead implementation activities, facilitate sessions with customers, and mentor team members. This role demands expertise in Genesys technologies and requires collaboration with project managers and sales teams to ensure project success.

As an Engagement Manager at PTP, you will lead sales and delivery of Customer Experience solutions, manage client relationships, and optimize delivery processes while providing leadership to teams and participating in recruitment activities.

The CX Business Architect will design, test, and deliver customer experience solutions for clients, ensuring a smooth customer journey. Responsibilities include providing thought leadership, managing client relationships, leading requirements sessions, and optimizing delivery processes.

The Data Analyst will analyze caller behavior data from IVR applications, develop custom Tableau reports, collaborate with stakeholders to improve the IVR experience, and provide insights to enhance the overall customer journey.

The Testing Team Lead oversees a testing team, ensuring the execution of effective test strategies for web applications and IVR systems. Responsibilities include planning test efforts, developing test plans, balancing resources, engaging in test automation, and providing status updates to management and clients while fostering a productive team environment.

The Java Application Architect will lead application development teams, design and deliver customer experience solutions, and translate business requirements into software designs. Responsibilities include coding, testing, and maintaining applications while ensuring quality assurance and performance tuning. Leadership and collaboration with other developers are essential.

The Senior Test Analyst will lead testing efforts for web applications, including writing and executing test cases, creating test data, and monitoring test progress. They will work within project timelines, support user acceptance testing, and assist in test automation while collaborating with clients and team members.

The Senior Front-End Developer will be responsible for developing and maintaining user interface elements for web applications, training team members, and ensuring adherence to UI fundamentals. Expertise in various front-end technologies is required to enhance customer experience solutions.

The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, oversee QA and editing processes, coordinate with voice talent and localization vendors, and assist in IVR dialogue design and localization. This role requires strong communication skills and attention to detail.

The Software Database Engineer and Administrator will design, develop and maintain databases and web applications supporting customer experience solutions. Responsibilities include writing SQL for configuration changes, administering databases, and integrating call center analytics systems.

The Machine Learning Engineer will utilize machine learning techniques to develop scalable solutions that enhance customer experience. Responsibilities include data analysis, implementing ML algorithms, automating processes, and general performance analysis.

The Senior IVR Architect will design and deliver customer experience solutions, work with teams to identify requirements, architect solutions, and lead a development team. Responsibilities include hands-on development and ensuring quality delivery alongside project management.

The Voice User Interface Designer will gather requirements and design speech and DTMF IVR applications, create call flow diagrams, conduct usability testing, and collaborate with peers and customers to deliver user-centered IVR designs.