Search the 35 jobs at PTP

The Data Scientist will design and deliver Customer Experience solutions by utilizing machine learning techniques and data analysis to solve business problems and automate processes. Responsibilities include extracting insights from customer data, implementing ML algorithms, and conducting data analysis.

The IVR Architect will design and deliver customer experience solutions, lead a small team of developers, and ensure that projects meet business and technical requirements while being delivered on time.

The Voice User Interface Designer will design IVR applications, create call flow diagrams, conduct usability testing, and support speech scientist in grammar design. The role involves collaborating with peers and customers to enhance user-centered designs while tuning applications for performance optimization.

The Senior Speech Scientist will design and deliver customer experience solutions by developing grammar for speech-enabled IVR applications, acting as a subject matter expert in speech recognition, and supporting sales with relevant proposals.

The Senior Software Engineer will design and develop stateful AWS applications, validate software releases for multi-locale IVR applications, and write SQL for application configurations. Responsibilities also include using tools like Jenkins and git for deployment and troubleshooting system behaviors with Unix commands.

The Senior Project Manager will oversee the design and delivery of Customer Experience solutions, managing project schedules, scope, resources, and budgets to meet quality expectations. They will maintain client relationships, ensure projects are profitable, and document requirements effectively.

The Senior IVR Developer will design and deliver CX solutions, develop applications, and ensure on-time project delivery. Responsibilities include hands-on application development, collaborating with team members on requirements, and writing SQL for application configuration changes.

The Genesys Engineer will design and deliver customer experience solutions, install and test Genesys software, support large implementations, and maintain daily operations. Candidates should have significant experience with various Genesys products.

The IVR Developer will design and develop customer experience solutions by collaborating with team members, fulfilling technical requirements, and ensuring timely project delivery. Responsibilities include hands-on application development and working closely with a Project Manager.

The CX Business Analyst will contribute to the design, testing, and delivery of customer experience (CX) solutions, focusing on creating detailed design artifacts and collaborating with clients and cross-functional teams to ensure project deliverables meet business requirements.

As a DevOps Engineer, you will design and manage an AWS environment, deploy software releases for IVR applications, write SQL scripts, and automate processes using Jenkins with Groovy scripting. Troubleshooting using Unix commands and networking knowledge are also key responsibilities.

The Web Designer will create user experiences and web designs based on client needs, lead application design sessions, and ensure adherence to design standards. Responsibilities include writing requirements, creating wireframes and prototypes, and collaborating with clients and developers while promoting usability standards.

The DevOps Engineer will design and deliver Customer Experience solutions, manage global IVR system operations, assist with application deployment on AWS and on-premises, monitor IVR performance, and respond to operational needs.

As a DevOps Engineer at PTP, you will manage operations for a global IVR system, assist in deploying applications to AWS and on-prem architectures, monitor IVR system performance, and respond to operational needs.

The IVR Test Engineer will be responsible for implementing testing best practices for a large scale IVR application, mentoring the team in QA strategies, and focusing on test planning and automation scripting. The role requires executing and tracking functionality tests by different methods.

The Customer Experience Analyst will enhance client IVR operations by formulating optimization methods and conducting data analysis, specifically for Mandarin-speaking customers. Responsibilities include analyzing client data, formulating recommendations to improve customer experience, and collaborating with project managers for effective solutions.

Seeking a Senior Solution Architect to sell CX solutions, meet client requirements, architect solutions, present and demo solutions, and collaborate with teams. Requires 5+ years of IVR development experience, knowledge of IVR and speech standards, contact center infrastructure experience, and strong communication and presentation skills.

The Account Executive is responsible for prospecting new accounts, driving revenue through sales, and maintaining strong client relationships. Key tasks involve proposal development, engaging stakeholders, and providing thought leadership in customer experience solutions. The role requires collaboration with technology partners and may involve travel within the US.

The Test Analyst will design and deliver customer experience solutions by identifying testing efforts, developing test cases/scripts for functional and regression testing, and executing web application test cases. They will use tools like Microsoft TFS, manage defect reporting, and create a conducive work environment while monitoring test progress and presenting status updates to team leads.

The Genesys Cloud Engineer will implement Genesys Cloud and PureCloud contact center solutions, conduct technical implementations, develop call flows for routing and IVR, and write and execute test plans. Effective communication and a strong background in contact center solutions are essential.