The Senior Test Analyst will lead testing efforts for web applications, including writing and executing test cases, creating test data, and monitoring test progress. They will work within project timelines, support user acceptance testing, and assist in test automation while collaborating with clients and team members.

The Senior Front-End Developer will be responsible for developing and maintaining user interface elements for web applications, training team members, and ensuring adherence to UI fundamentals. Expertise in various front-end technologies is required to enhance customer experience solutions.

The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, oversee QA and editing processes, coordinate with voice talent and localization vendors, and assist in IVR dialogue design and localization. This role requires strong communication skills and attention to detail.

The Software Database Engineer and Administrator will design, develop and maintain databases and web applications supporting customer experience solutions. Responsibilities include writing SQL for configuration changes, administering databases, and integrating call center analytics systems.

The Machine Learning Engineer will utilize machine learning techniques to develop scalable solutions that enhance customer experience. Responsibilities include data analysis, implementing ML algorithms, automating processes, and general performance analysis.

The Senior IVR Architect will design and deliver customer experience solutions, work with teams to identify requirements, architect solutions, and lead a development team. Responsibilities include hands-on development and ensuring quality delivery alongside project management.

The Voice User Interface Designer will gather requirements and design speech and DTMF IVR applications, create call flow diagrams, conduct usability testing, and collaborate with peers and customers to deliver user-centered IVR designs.

The Senior Speech Scientist will design and deliver customer experience solutions focusing on grammar development for speech-enabled IVR applications using various Nuance tools. They will act as a subject matter expert, support client interactions, and assist sales with technical queries.

The Senior Software Engineer will design and develop stateful AWS applications, operate independently in an AWS environment, validate software releases for IVR applications, and use SQL for configuration changes. The role includes troubleshooting with Unix commands and deploying software through standard tools.

The Senior IVR Developer will design and deliver customer experience solutions, collaborate with team members on technical requirements, develop IVR applications for the cloud, and ensure timely project delivery with high quality.

The Senior Project Manager will manage project delivery for Customer Experience solutions, ensuring timely and budget-compliant execution while maintaining quality standards. Responsibilities include managing project scope, resources, and client relationships while achieving profitability and conducting requirement documentation.

The IVR Developer will collaborate with team members to understand business and technical needs, develop applications to meet those requirements, and work closely with the Project Manager for timely and quality delivery of projects.

The Genesys Engineer will design and deliver customer experience solutions, including installation and configuration of Genesys software, supporting implementations, and ensuring daily maintenance. Requires experience with various Genesys products and technologies, as well as strong problem-solving skills.

The DevOps Engineer will develop and manage AWS environments, validate software releases for multi-locale IVR applications, execute SQL for configuration changes, utilize Jenkins and Groovy for staging release files, and troubleshoot issues using Unix commands.

The CX Business Analyst will design, test, and deliver customer experience solutions, contribute to delivery teams, develop design artifacts, assist in JAD sessions, maintain design traceability, and manage client expectations. This role requires collaboration with cross-functional teams and delivering project results efficiently.

The Web Designer will create user experiences and artful web designs, translating high-level requirements into interaction flows. Responsibilities include designing wireframes, page mockups, and prototypes while enforcing design standards and collaborating with clients. Excellent communication and leadership skills are essential for facilitating requirement-gathering sessions and working within an integrated team.

As a DevOps Engineer at PTP, you'll work with a team on the global IVR system operations, assist in deploying applications to AWS and on-premises, monitor performance, and address system needs. Evening and weekend availability may be required.

The DevOps Engineer will work within a team to manage a global IVR system's operations, assisting in application deployment to AWS and on-premises, and monitoring system performance across various regions. The role may require evening and weekend work depending on business needs.

The IVR Test Engineer will provide testing for a large-scale IVR application, mentor the QA team in best practices, and identify areas for automation. Responsibilities include IVR test planning, executing tests, and improving test documentation.

As a Customer Experience Analyst, you will apply modeling and optimization methods to enhance clients’ IVR operations, analyze data for trends, and recommend improvements to streamline processes. You will use your Mandarin skills to evaluate client IVR calls and help boost customer satisfaction while collaborating with project leads and professional services teams.