Solution Architect (Google Dialogflow)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description

We are seeking an enthusiastic and communicative Solution Architect to lead the design and implementation of voice solutions on the Google Platform. This role requires deep expertise in system architecture, API integrations, and data mapping while collaborating with cross-functional business and development teams. The Solution Architect will oversee new projects from conception to delivery, ensuring best practices, scalability, and compliance with business and technical requirements.

Key Responsibilities:

• Design end-to-end solutions that align with enterprise environments and business needs.
• Establish and promote best practices, reusable design patterns, and architectural standards.
• Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs.
• Identify the APIs needed (Analysis and onboarding, API request/response structures, and DTO classes). Also designing high level design for the middleware teams to enable them to produce MW services.
• Act as a liaison between business stakeholders and development teams to translate business requirements into technical solutions.
• Work closely with engineers to support the implementation of designed solutions.
• Engage proactively with external teams to ensure alignment and successful project execution.
• Tune voice solutions for optimal performance, leveraging best practices in configuration and AI/ML-powered speech recognition systems.

Qualifications

• Over 5 years of proven experience as a Solution Architect, preferably in voice-based solutions and cloud platforms.
• 3+ years of experience with Google Dialogflow CX and large language models (LLM).
• Experience with designing secure and scalable backend integrations.
• Deep knowledge of IVR/bot systems
• Deep understanding of voice solution architecture, including VXML, ASR, and NLP-based interactions.
• Proficiency in API development, API integrations, authentication mechanisms (OAuth, certificates), and data mapping.
• Proficient in managing the transfer and storage of conversational data between platforms.
• Hands-on experience designing call flows using Visio or Idraw.io.
• Design and documentation skills tailored to meet the specific business needs of enterprise solutions.
• Excellent communication and collaboration skills.
• Experience working with business stakeholders to define requirements and deliver solutions.

Nice to have:

• Hands-on experience in development and implementation solution in Google CCAI
• Background in AI-driven speech processing and conversational AI solutions.
• Prior experience in an Agile development environment.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.