Search the 20 jobs at Miratech

The Senior Scrum Master/Agile Coach will lead and guide Agile teams, ensuring collaboration and success while fostering Agile principles. Responsibilities include managing cross-functional teams, facilitating sprint ceremonies, coaching teams for self-organization, and removing impediments to deliver business value.

The Senior QA Automation Engineer will design and develop a scalable automation framework using Node.js and Typescript, create and execute automated test scripts for API testing, and collaborate with cross-functional teams to ensure quality standards are met. Responsibilities include maintaining test cases and reports, improving automation frameworks, and integrating test automation into CI/CD pipelines.

The Vulnerability Management Engineer will manage vulnerabilities from identification to resolution, prioritize issues, ensure PCI-DSS compliance, automate assessment processes, and contribute to incident response while analyzing security data to identify trends.

The Senior Genesys Cloud Engineer will deliver professional services support for Genesys Cloud architecture, conduct training sessions, and provide expert guidance on workforce management processes. The role focuses on seamless integration within client operations and enhancing the use of Genesys Cloud features.

The Senior Golang Developer will work on enhancing a cutting-edge asset management platform. Responsibilities include implementing unit tests, designing distributed systems, optimizing performance, refactoring code, and managing incidents in production. Collaboration with various teams and ensuring project delivery are essential.

The Enterprise Architect will maintain the integrity of customer infrastructure by leading functional design in application systems, providing senior-level technical consultation, and translating user requirements into effective solutions. The role involves technology selection and ensuring familiarity with key Contact Center applications and systems.

The Trainee Operational Specialist will collect and track employee workload data, prepare detailed reports on workloads and timesheets, assist with resource management, and collaborate with Project Managers to ensure efficient data collection and resource allocation. Analytical skills and good knowledge of Excel are essential.

As a Junior CCAI Bot Developer, you will develop and deploy chatbots and voice bots using platforms like Google Dialogflow CX and Microsoft Bot Framework, integrate back-end systems, and create custom components. You'll collaborate with various teams to meet project requirements, resolve technical issues, and stay updated on chatbot development trends.

The Solution Architect will design and implement solutions to upgrade IVR bot systems to Google Dialogflow CX, ensuring seamless data migration and alignment with business needs. Responsibilities include recommending best practices, defining infrastructure needs, collaborating with UX designers, and conducting code reviews.

The NICE CX-One Engineer will coordinate release planning and enhance IVR systems for various agencies, build call flow designs, manage technical input for network solutions, provide routing designs for contact center tech, support architecture development, prepare design documents, and assist with troubleshooting.

As a Senior Genesys WDE Engineer, you will provide consultancy on Genesys solutions, focusing on installation, troubleshooting, and support of Genesys products. You will contribute to architectural design, automate deployment tasks, and facilitate knowledge transfer sessions while ensuring a smooth transition of the Genesys contact center system into production.

The NICE CX-One Engineer will coordinate development and release planning for IVR enhancements, design call flows, manage NICE business unit solutions, and provide technical support for complex contact center solutions on the NICE platform. The role also involves designing APIs and ensuring seamless integration and optimization of contact center technologies.

As a Google CCAI Bot Developer, you will design, develop, and deploy chatbots and voicebots using Google Cloud technologies and Dialogflow CX. Responsibilities include writing clean code, integrating natural language processing techniques, and collaborating with multidisciplinary teams to meet user expectations and technical requirements.

The Scrum Master will lead multiple global cross-functional teams using Agile methodologies. Responsibilities include managing sprint events, supporting the product owner, collaborating with stakeholders, planning increments, coaching teams in self-organization, managing impediments, and tracking progress with metrics.

The Lead NICE CXOne Engineer will oversee the implementation of contact center solutions, manage stakeholders, execute release planning, and ensure operational excellence. They will design call flows, integrate backend systems via APIs, and provide expert support in troubleshooting and enhancing customer experience technologies.

As an Amazon Connect Developer, you will implement IVR and routing solutions using Amazon Connect, manage user services, enhance contact center performance with AWS Lambda, and collaborate with scrum teams on AWS solutions. You will also trouble-shoot issues and ensure best practices in a remote work environment.

Lead and support global cross-functional teams in Agile methodology. Facilitate sprint ceremonies, manage product shaping, stakeholder relationships, and sprint planning. Coach teams in self-organization and remove impediments to ensure team success. Track progress metrics and drive continuous improvement in Agile practices.

The role involves designing and developing bots using Google Cloud Platform technologies, focusing on integration with Dialogflow CX and implementing features like LLM. Responsibilities include coding, collaborating with teams, integrating systems, and troubleshooting issues within an Agile environment.

The CCAI Bot Developer will develop and implement bot solutions using Google Cloud Platform technologies, focusing on enhancing Dialogflow CX features. Responsibilities include designing chatbots, optimizing performance, collaborating with teams, resolving technical issues, and staying current with chatbot development trends.

The Talend ETL Developer will manage data integration processes, gather requirements, troubleshoot issues, and participate in the migration of ETL processes to SnapLogic. They will work in an agile environment alongside other developers to implement business requirements and ensure efficient data flow.