Software Engineer - Backend

ABOUT US:

Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.

Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.

We share a common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

We’re on the hunt for bold, innovative Software Engineers ready to redefine how businesses connect with customers. At Regal.ai, we empower leading brands in high-consideration industries—think healthcare, financial services, and education—to perfect every customer interaction. Our platform orchestrates personalized outreach across channels like VOIP, SMS, email, and beyond, integrating everything into one seamless, data-rich interface.

By leveraging the power of Twilio’s APIs and Regal’s event-streaming architecture, we enable scalable, human-like conversations that drive real results. Join us to push boundaries, simplify complex workflows, and craft customer experiences that feel less like technology—and more like magic.

OUR STACK:

Libraries / Frameworks: React, Nest.js, GraphQL

Programming Languages: Typescript, Python

Infrastructure: Postgres, Redis, Kinesis, DynamoDB

RESPONSIBILITIES:

• Be a key contributor to Regal’s backend systems and Node-based APIs. Helping execute against our product roadmap and deliver high-quality, scalable systems in collaboration with the Product and Design teams
• Improve the observability and throughput of our Node APIs and services
• Understand the ins and outs of Twilio APIs and AWS services that we rely on
• Work with other engineers on the team to write and review RFCs, do code reviews, and support your code in production
• Work with our Senior and Staff Engineers to improve and implement standards for scalability, maintainability, performance
• Use platforms like Datadog to instrument and monitor code in production
• Provide on-call support for the application and work to triage production issues

ABOUT YOU:

• 1+ year experience working with web technologies ideally in a high-growth environment
• Fluent in Node.js with Typescript backends (Nice to have: Python experience)
• Proficient in working with Relational Databases (e.g. Postgres) (Nice to have: DynamoDB)
• Experience building and scaling systems in production
• Proactively collaborates with Product and other engineers to deliver complex projects
• Passionate about quality of code and systems
• Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
• Passion for learning and a deep technical curiosity - always improving yourself and eager to fully understand the problems you are tackling

BENEFITS/PERKS

• Competitive compensation packages, including early stage equity
• 401k plan
• Flexible PTO & 11 paid holidays
• Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
• Paid parental leave
• Growth Mindset learning and development stipend
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Pre-tax commuter benefits
• Complete laptop workstation
• & more!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.