Manager, Solutions Engineer

ABOUT US:

Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.

Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.

We share a common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

Regal.ai is actively looking to hire a Manager, Solutions Engineer to join our Sales team! This is a pre-sales role that sits at the intersection of Sales, Product, Engineering, and Marketing -- you're looked at not just as a product expert, but as a thought leader that helps drive the future of Regal. We are looking for someone who can play a critical role in the success of our customers, products, and position in the marketplace.

RESPONSIBILITIES:

• Provide technical sales partnership to our sales teams and align our solutions to our customers' vision
• Execute effective product demos for our potential customers by creating compelling demonstrations and technical presentations tailored to diverse audiences within our prospect segments
• Assess prospect’s challenges, think critically to devise solutions, and strategize how to present that information
• Document prospect needs/feature requests and communicate product feedback to our product management, engineering, marketing, and sales teams
• Answer product feature and technical questions from internal teams, prospects and channel partners
• Maintain industry knowledge on competitive landscape to enhance understanding of Regal platform differentiation

ABOUT YOU:

• Owner mentality: you believe that you are responsible for outcomes, the quality of your team's work, the decisions you need to make to get there.
• 4+ years experience in Pre-Sales Engineering at a fast-growing revenue based SaaS product environment 
• You have strong product command and technical domain knowledge of three or more of the following: CCaaS, CX, MarTech, APIs & Programming
• A passion for technology and an ability to translate that passion to impact business for our customers
• You're comfortable talking to prospects, providing perspective, and facilitating discovery, solution design, and proof of concept discussions
• Strong communication skills; ability to explain technical concepts to non-technical people and think outside of the box
• Willingness to travel.

BENEFITS/PERKS:

• We care about your health! 
• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year 
• We care about future you!
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits 
• We care about connection!
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation 
• & more to come!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.