Software Development Engineer III - Voice AI

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage

About the Role:

Seeking a Full Stack Developer with a minimum of 4+ year's hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, Voice AI-powered products.

Voice AI:

• Build low latency and human sounding voice agents using cutting edge voice to voice models.
• Work with leading STT and TTS models to build world class conversational product for a wide array of customer use cases.
• Enable additional capabilities for agents like appointment booking, data collection etc.
• Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Responsibilities:

• REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
• Database - Plan robust data models, designing collection schemas, and writing efficient queries
• Frontend - Developing smooth user-facing features, use DRY philosophy for components where possible.
• UI/UX - Being consistent with the design principles and build pixel perfect designs.
• Communication - Ensure clear and concise communication with other team members, the product team and the support team

Requirements:

• Expertise with building large scale Conversation Agents along with Response Evaluations
• Good hands-on experience with Node.Js and Vue.js (or React/Angular)
• Experience of working with production-grade applications deployed at scale.
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 4+ years of engineering experience
• Expertise with MongoDB
• Proficient understanding of version control software (eg git)
• Strong communication and problem-solving skills

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.