Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
Are you passionate about ensuring platform reliability in a fast-paced, global environment? Join our Platform Reliability Engineering Team, where you'll play a crucial role in supporting and optimizing our global data pipelines. This team operates 24/7 to maintain Ingestion & Business Intelligence (BI) systems, develop automation, and enhance observability.
💚 What You’ll Do
- Provide L1 support for 500+ data pipelines, including Revenue Management Pipelines.
- Develop and maintain infrastructure, automation, and monitoring tools to reduce manual efforts and improve incident response times.
- Migrate and support Keboola pipelines while integrating new technologies to improve platform reliability.
- Collaborate with Data Engineering, Cloud Support, Infrastructure, Finance Engineering, Product Teams, and external partners.
- Work in rotational shifts to ensure continuous system reliability and operations.
📝 Key Responsibilities
- Monitor & troubleshoot global data pipelines, ensuring quick incident acknowledgment and resolution within SLAs.
- Automate observability, monitoring, and operational tasks for improved efficiency.
- Maintain infrastructure supporting large-scale data pipelines.
- Lead migrations to modern platforms like Keboola.
- Work cross-functionally with Networking, Security, and Engineering teams to enhance platform reliability.
💪🏼 What You BringTechnical Skills
- Strong Software Engineering background with expertise in automation & DevOps.
- Hands-on experience in Data Engineering, managing large-scale data pipelines.
- Proficiency in cloud platforms (GCP preferred; AWS/Azure is a plus).
- Knowledge of Infrastructure as Code (IaC) tools such as Kubernetes, Terraform.
- Experience with monitoring & alerting tools (Prometheus, Grafana, Splunk, ELK, etc.).
- Strong Python, Shell Scripting, or other programming language skills.
- Familiarity with ETL tools, Airflow, Keboola, or similar data platforms.
Soft Skills
- Strong problem-solving and troubleshooting skills.
- Ability to collaborate in a fast-paced, cross-functional environment.
- Good understanding of incident management processes and SLAs.
- Strong analytical skills for log analysis, alerts, and system metrics.
- Excellent communication skills to interact with internal and external stakeholders.
❗Work Schedule
- 24/7 rotational shifts to ensure system reliability.
- Shift Timings (UTC): 16:30 - 00:30
- Flexibility to work different shifts as needed.
Ready to make an impact? Apply now and join a team that powers global data operations! 🚀
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.
Top Skills
What We Do
Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities.
With employees spread across multiple countries, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. We encourage employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face.
Does that sound like a great way to grow your career? If you possess the ambitious drive and hands-on talent that resonate with our vision, we encourage you to check out our current opportunities with #TeamGroupon.
