Social Media Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*** This position will sit in Bellevue, WA; Overland Park, KS; or Frisco, TX. This is not a remote role - this is a hybrid environment, requiring 3 days a week in office.
Metro by T-Mobile is changing the perception of prepaid wireless and getting rid of the “yada yada” seen with traditional carriers. A big way in which we tell our story is through social media. To continue our growth, T-Mobile is seeking a digital storyteller to focus on our prepaid brands with the addition of this new Social Media Manager role.

This creative thinker, who’s obsessed with staying on top of the latest cultural trends will spearhead content creation (across paid/performance, evergreen/organic and creator/influencer channels) and ensure this content is relevant to trends while achieving brand objectives and goals (in other words, make great content that drives people to Metro stores!). We also want someone who isn’t afraid to take risks – testing and learning across all types of emerging social media. Ideally, this person can even take a hands-on approach to creating content themselves. Importantly, this person is also a critical thinker who enjoys working with cross-functional teams and thinking outside the box (often, looking for a “yes, and” approach in creative conversations). It is important to note that a huge part of Metro’s customer base is Hispanic, so this person also should have experience with multi-cultural marketing and know how to include Spanish-speaking audiences in the conversation.

WHAT YOU’LL DO IN YOUR ROLE

• Ideate, pitch, and execute unique, engaging social media content that breaks through the social clutter for Metro by T-Mobile
• Oversee content progression of the brand messaging calendar and track deliverables on to ensure timelines are met
• Monitoring social platforms for brand or relevant trends/keywords, making recommendations, and being empowered to join in these conversations
• Collaborate with other team members to create integrated campaigns that align to business goals
• Ideate strong social-first campaign storytelling (episodic, snackable, educational, gifs, video, blog, etc.) that positions Metro by T-Mobile in a tangible, engaging and relatable way 
• Provide excellent written and verbal communication skills with a strong attention to detail. As a voice of Metro by T-Mobile, you’ll be expected to be a creative thinking when it comes to social media copywriting
• Operate with a data-driven mindset when ideating content. Run and review social media metrics reports to showcase growth, engagement/traction, and potential opportunities
• Apply expert knowledge of social media, staying on top of trends and platform evolution to identify opportunities and ensure content is adhering to best practices across channels and the Metro by T-Mobile social brand voice
• Proven ability to work effectively with cross-functional teams and be a team player

THE EXPERIENCE YOU’LL BRING

While the quality and accomplishments of a person's career will be the determining factor, the finalist must have the following requisite qualifications:

• 4+ years working in a fast-paced, high-volume corporate, agency, or media environment with responsibility for brand social media
• Dedicated, hard-working, roll-up-your-sleeves attitude, resilient, creative, positive, confident under pressure, strong attention to detail with a relentless focus on quality. Be the calm amidst the chaos
• A driving passion for content creation; you love to be hands on and create video or static content or be in front of the camera yourself
• Understanding of social media analytics tools and the way specific KPIs impact content decisions
• Expert in the professional aspects of social media platforms such as Meta (Facebook/Instagram), TikTok, Snapchat, YouTube – and awareness of LinkedIn, Bluesky and X.
• Experience with marketing to multi-cultural audiences, specifically Hispanic audiences
• Motivated self-starter who can work independently, but also is a true team player and is incredibly collaborative
• Proficiency in Microsoft 365 Office Suite (inclusive of Word, Excel, PowerPoint, Outlook, Teams and Sharepoint) required
• Proficiency in Sprinklr, Airtable, and Adobe Creative Suite strongly preferred

ADDITIONAL REQUIREMENTS

• Bilingual (English/Spanish) strongly preferred
• Some travel required (5-10%)
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Base Pay Range: $72,800 - $131,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ299949¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.