Social Media & Brand Reputation Manager

Nextiva is hiring a Social Media & Brand Reputation Manager to take ownership of our online presence and brand perception. This role will lead efforts to connect with audiences across key platforms, protect and enhance our reputation, and amplify customer success stories. The position offers the chance to create real impact with our brand, while showcasing our values and strengths.

This role is 100% in-office at our Scottsdale headquarters. Additionally, there will occasionally be events and responsibilities outside of normal business hours, as well as the potential for travelling.

Reporting into the Brand Team within Nextiva’s marketing department, the talent, culture, and support available for achieving business goals is unmatched. We take great pride in our work, and a significant amount of autonomy and empowerment will be available to you at all times.

Key Responsibilities:

Social Media Management

• Manage and grow our communities on platforms like LinkedIn, X/Twitter, Reddit, Facebook, and Instagram 
• Build our internal network of trusted contributors who can amplify our efforts across social media
• Create and execute content strategies aligned with company goals and audience interests
• Frequently measure performance using data and metrics, with actionable recommendations for improvement

Brand Reputation Management

• Oversee and respond to reviews on third-party sites, ensuring our brand is represented accurately and positively
• Engage with customers to build community, and escalate interactions to appropriate teams when support is needed
• Manage urgent communications when necessary

Customer Advocacy

• Build relationships with customers to gather impactful success stories
• Develop programs to share customer experiences through testimonials, case studies, and other formats
• Work closely with marketing and sales to integrate customer stories into campaigns

Additional Responsibilities

• Work with creative teams to ensure all content reflects Nextiva’s brand identity
• Stay updated on industry trends and competitors to refine approaches
• Align with broader marketing goals to maintain consistent messaging

Qualifications:

• Experience managing social media across multiple platforms, including emerging ones
• Strong communication and content creation capabilities, including but not limited to writing, graphic design, and video
• Familiarity with brand reputation management and third-party review sites
• Analytical mindset to interpret data and drive improvements
• Self-motivated with a focus on building connections and delivering business outcomes

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Take a quick tour of Nextiva HQ in Scottsdale, AZ and see where Amazing happens!🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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