SOC Coordinators / Analysts (International)

Job Description

We are seeking a diligent and organized SOC Coordinator to join our Security Operations Center. As a SOC Coordinator at Intelligent Technical Solutions you will play a crucial role in managing scheduling, coordinating between various team members, and stepping in to assist as required. Reporting to the SOC Manager, this part-time role requires a flexible, team-oriented individual with excellent organizational skills.

Job Responsibilities

• Coordinate and manage the schedule for the SOC team, ensuring coverage at all times.
• Act as a liaison between various team members, facilitating smooth communication and cooperation.
• Step in to assist in SOC operations as needed, demonstrating adaptability and resourcefulness.
• Contribute to maintaining a positive, collaborative work environment within the SOC.
• Collaborate with the SOC Manager and other stakeholders to ensure optimal efficiency and productivity of the SOC team.

Job Qualifications

• Prior experience in a coordinating or scheduling role, preferably within a technology or cybersecurity context.
• Exceptional organizational and planning skills.
• Excellent written and verbal communication skills.
• Basic understanding of cybersecurity principles and SOC operations.
• Proficiency in using scheduling tools and software.
• Ability to adapt quickly and step into various roles as needed.
• A collaborative, team-oriented mindset.

Job Maintenance

The ideal candidate will align with ITS’s commitment to continuous learning and adaptation. They should demonstrate a proactive approach to staying updated with the latest developments in the field and foster a similar culture within their team.

Job KPI's

• Scheduling Accuracy: The ability to correctly schedule shifts ensuring that there are no gaps and that all required roles and shifts are adequately covered.
• Response Time: The speed at which the SOC Coordinator can respond to scheduling changes or issues. This might include sick leave, unplanned overtime, or other scheduling disruptions.
• Task Completion Rate: As the SOC Coordinator may have to step into various roles, the rate at which they complete assigned tasks effectively and accurately can be a valuable metric.
• Team Satisfaction: Since this role directly affects other team members, their satisfaction with the scheduling process and communication can be a key measure. This could be assessed through regular surveys or feedback sessions.
• Communication Efficiency: The effectiveness and timeliness of communication between different team members, shifts, or departments could also be a KPI. This might be measured by looking at response times, the speed of issue resolution, or feedback from team members.
• Reduction in Scheduling Conflicts: A reduction in the number of scheduling issues or conflicts over time could be a good indicator of the SOC Coordinator's effectiveness.

Requirements

• A home office set up that meets the following:
• A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
• Stable internet connection with at least 5mbps download and upload)
• HD webcam
• A quality headset with noise cancellation feature for meetings. 
• A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rates starts at $5.00/hr and vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible.:

Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW