As an IT Technician II, you will provide onsite and remote IT support, troubleshooting various technical issues including operating systems, printers, applications, servers, and networking. You will ensure excellent customer service while maintaining high standards of IT support.

The Centralized Services Technician at Intelligent Technical Solutions is responsible for deploying and configuring backup solutions, remediating issues, auditing configurations, and ensuring smooth IT operations. They will also collaborate with other departments and liaise with vendors to align IT infrastructure with business objectives.

The Client Account Manager is responsible for managing client relationships, ensuring satisfaction, addressing inquiries, and facilitating communication. Duties include account management, invoicing, providing client support, preparing performance reports, and strategic planning. This role emphasizes developing client strategies, monitoring services, and identifying upsell opportunities, while collaborating with internal teams.

The Service Coordinator is responsible for managing client communications via phone and email, organizing support tickets, scheduling on-site resources, and ensuring timely completion of service tasks. They audit completed tickets and perform follow-ups to maintain client satisfaction, adhering to SOPs and reporting on ticket statuses utilizing ConnectWise.

The Project Engineer will champion project implementation in infrastructure technology, ensure client satisfaction, and enhance system capabilities. Responsibilities include proactive optimization, team collaboration, and leveraging expertise in various infrastructure systems.

As a System Administrator I, you'll provide remote IT support, assisting clients with workstation and server issues, printer problems, and business application support including SAGE ERP and QuickBooks. You'll troubleshoot networking issues and serve as an escalation point. The role also involves maintaining a high standard of customer service and support.

The Outside Sales Representative will engage in B2B sales, helping clients with technology issues related to servers and data management. Responsibilities include setting appointments, shadowing current representatives, and eventually closing deals with clients while achieving specific KPIs for calls and appointments.

The SOC Coordinator will manage the SOC team's schedule, coordinate communication between team members, and assist with SOC operations as needed. They will ensure coverage, uphold team collaboration, and maintain satisfaction in scheduling processes.

As a System Administrator, you'll provide remote IT support, troubleshooting system updates, workstation, printer, server, and networking issues. You'll be a critical escalation point for technicians and ensure high standards of IT service for clients.

As a Network Administrator, you will provide onsite and remote IT support, tackle workstation, printer, and business application issues, and manage networking and server problems, ensuring high standards of technical assistance for clients.

The Client Account Manager is responsible for nurturing client relationships, ensuring satisfaction, managing client accounts, providing support, and coordinating internal team communications to deliver quality services. This role involves upselling, managing client feedback, and preparing performance reports to track success and revenue impact.

As a Project Manager at Intelligent Technical Solutions, you'll coordinate internal and external resources to deliver projects on time and within budget. You will create comprehensive documentation, ensure client satisfaction, and manage changes in project scope. Experience with project management tools, exceptional problem-solving skills, and flexibility in a fast-paced environment are key to this role.

As an IT Technician I at Intelligent Technical Solutions, you'll provide remote IT support, troubleshooting various technical issues with workstations, printers, and applications, including Office 365 and specific line-of-business software. You’ll be responsible for first-touch ticket resolution and maintaining high service standards through effective communication and problem-solving.

The Service Coordinator manages client communications through phone and email, coordinates service tickets, schedules resources, and ensures timely service delivery. They utilize ConnectWise for ticket management, follow SOPs, engage with customers for updates, and assist in documenting procedures while addressing any service challenges.

The SOC Coordinator will manage the SOC team's schedule, ensure coverage, facilitate communication, and assist in operations as needed. Key responsibilities include coordinating schedules, responding to changes, and contributing to a positive team environment. The role requires strong organizational skills, proficiency in scheduling tools, and a basic understanding of cybersecurity principles.

The Billing & Audit Assistant will prepare and review invoices, conduct monthly audits, resolve billing discrepancies, and communicate with clients and accounting staff. The role requires attention to detail and analytical skills while working in a fast-paced environment.

As a Technician I, you will provide onsite and remote IT support, addressing various technical issues related to operating systems, business applications, and networking. You will work collaboratively to maintain high standards of customer service, ensuring efficient ticket resolution and client satisfaction metrics are met.

As an Outside Sales Representative, you will prospect and visit potential clients, sell solutions in a dynamic technological environment, attend meetings, and maintain records of sales in HubSpot. You will act as a business advisor to help clients meet their unique challenges and achieve growth.

As a System Administrator I, you will provide essential IT support, handling system updates, troubleshooting workstation and server issues, and offering customer service to clients. You will work both on-site and remotely, ensuring effective resolution of technical problems and acting as an escalation point for junior technicians.

As a Client Transitions Project Engineer, you will ensure exceptional onboarding experiences for clients by overseeing deployments, providing effective training, and fostering long-term relationships to enhance client satisfaction with technology solutions.