SMB Customer Success Manager

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
The Customer Success Manager (CSM) is a pivotal role focused on maximizing customer value and success through TigerConnect's clinical collaboration platform. This role is designed for a proactive, strategic thinker who excels in building strong customer relationships and guiding clients through effective onboarding, implementation, and ongoing engagement strategies. The ideal candidate is adept at balancing customer needs with business goals, delivering insights to enhance clinical communication, and fostering adoption and retention through digital and personalized outreach methods. This role will be focused on our SMB segment.
What You'll Be Doing:

• Serve as a trusted advisor, establishing and nurturing strong relationships with clients to guide them to successful outcomes
• Understand clients' strategic goals, priorities, and metrics of success to align our solutions with their objectives
• Work closely with project managers and clinical SMEs to document and share client success stories and ROI
• Identify at-risk clients early and strategize interventions to address challenges
• Leverage customer usage data to provide actionable insights, promoting improved workflows, adoption, and value realization
• Recommend additional TigerConnect services and products to support clients' goals in clinical communication and teamwork

What You Bring:

• Bachelor's degree in Communications, Marketing, Business Administration, Clinical, or a related field, with 2-4 years of client partnership experience
• Background in healthcare or healthcare technology preferred
• Exceptional relationship-building and communication skills across various management levels
• Proficient in analyzing customer data to drive strategy and recommendations
• Strategic thinker with excellent problem-solving skills and the ability to adapt to changing situations
• Experienced in managing multiple tasks or projects with strategic prioritization
• Familiarity with Salesforce or similar CRM technologies
• Previous experience in SaaS, mobility, cloud, or healthcare industry within a high-growth environment is beneficial

If you're eager to contribute to transforming healthcare communications in a role that blends digital engagement with personalized touchpoints to enhance client success, TigerConnect is looking for someone like you. Apply today to become a part of our mission-driven team, making a real difference in clinical outcomes and operational efficiency.
Perks & Benefits We Offer:

• Our hybrid teams bring together top talent from Mexico, the US, and around the globe
• Work from prime office spaces in the Reforma area of Mexico City
• Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
• Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
• Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
• With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
• Enjoy our flexible time off policy with no limit on the number of days off
• Finally, you'll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.