On Site Customer Support Manager

Job Description SummaryWithin the Military Product Management & Customer Support Organization, as On Site Customer Support Manager you will be deployed in Kuwait for a period of 3 years minimum and you will be responsible to manage and oversee the maintenance activities performed by the Avio Aero deployed team located within the Kuwait propulsion facility at the Main Operating Base (MOB). In this role you will be a representative of Avio Aero and act on behalf of the Military Consortium in liaising with the Customer for any service issues.Job DescriptionEssential Responsibilities

• Manage the on site team at all levels, also caring about its growth and development

• Manage and oversee the maintenance activities performed by the Avio Aero on site team

• Oversee and manage the provisions of all Technical and Logistic activities through the on site team

• Liaise and participate at operational/functional meetings with Customer

• Continuously identify opportunities for improvement and service enhancement

• Ensure compliance to relevant airworthiness regulation specifications (Technical Airworthiness Authority)

• Supervise and ensure EHS compliance of the Kuwait propulsion facility and raise any maintenance requirements

• Raise and monitor any quality issues affecting Operations and implement any subsequent mitigating action related to Quality Management

• Manage all required documentation related to the deployment of the team

• Issue and control all relevant documentation within local Operations

• Support and integrate the Engine Field Service activities as necessary

• Act as Certifying Staff as necessary

Qualifications/Requirements

• Bachelor’s degree in Aerospace / Mechanical Engineering or a high school diploma with previous solid experience in maintenance activities on aircraft propulsion systems

• Good knowledge of military propulsion systems, aerospace service and Customer operational needs

• Capable of Technical Reporting

• Good knowledge of Health and Safety regulations and working around aircraft

• Good knowledge of contract commitments and implications on KPI’s

• Basic knowledge of availability service and balance with inventory and cost-Excellent communication and persuasion skills at all levels

• Strong ability to influence others and lead small teams

• Good knowledge of airworthiness / flight safety regulations and compliance

• Basic understanding of Fleet Management, modelling, forecasting and reporting

• Excellent problem solving skills

• Fluent written and spoken Italian and English

• Work Visa, in accordance with local regulation, is required

• Eligible for NATO Security Clearance

Desired Characteristics

• Experience in multinational /multicultural environment

• Good communication skills

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

Total Rewards

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

• Performance related bonuses and local bonus scheme

• Flexible benefits platform

• GE share plan

• Life and injury insurance

• Private medical cover

• Employee assistant program

• Employee special awards (service and recognition)

• Local special agreements and discounts

• English and languages training for you and one member of your family

• Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself @AvioAero!

Additional Information