Shift Supervisor - Palo Alto

Ready to be a part of an exciting new chapter at Blue Bottle Coffee? We’re hiring talented coffee and customer service enthusiasts for the Grand Reopening of our Palo Alto cafe!

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet.

About the Job

A Shift Supervisor serves as an integral member of leadership, spearheading efforts to consistently deliver exceptional hospitality and elevate the coffee experience, all while upholding stringent Cafe standards and driving toward established business objectives. Shift Supervisor fosters a culture of continuous learning within the Cafe, serving as a catalyst for inspiration and motivation among team members to continuously refine their skills and enhance performance.

While occupying a position of influence within the team, a Shift Supervisor operates without direct reports, leveraging their leadership to orchestrate collaborative efforts and drive collective success.

Please note that the anticipated start date for this role is December 2024.

You will:

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives.
• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success.
• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency.
• Execute essential operational support duties such as ordering, receiving, and managing inventory. 
• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation.
• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team. 
• Assume responsibility for cash handling and daily deposits.
• Promptly address guest concerns within the Cafe. 
• Report incidents of illness and injury as per protocol.
• Provide guidance to team members on new menu offerings and operational procedures. 
• Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives. 
• Consistently prepare and serve beverages and food items to the highest quality standards. 
• Take charge of supervising high-performing team members. 
• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement and lead with Omotenashi in mind. 
• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee.
• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members.

You are:

• A leader who is passionate about training and helping to develop a team.
• Aware of your impact on others and seek regular feedback to continually improve.
• A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery.
• Always curious, you are excited about finding new ways to delight our guests.
• Savvy with your resources, with the ability to make decisions and problem-solve.
• Dedicated to your team and your guests—you understand and value empathy and use it to guide interactions on and off the job.
• Passionate about the planet and creating a sustainable future for our people, the company, and our planet.
• Eligible to work in the United States and 18 years of age or older.

You have:

• 6 months to 1 year of supervisory experience or experience in team leadership.
• Completed Blue Bottle’s Barista Essentials training and validation program or will complete it within 90 days post-hire. 
• Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post-hire.
• Basic math and computer skills.
• A flexible schedule and are available to work mornings, evenings, weekends and holidays.

A few benefits we offer:

• Comprehensive Health, dental, and vision coverage for eligible employees starting on your first day.
• Best-in-class coffee training and continuing education.
• Free membership into Specialty Coffee Association of America and discounts on events (including Expos and Championships).
• 401(k) plan.
• Paid time off & paid volunteer hours.
• 50% discount on all products, both online and in-cafe. This includes food, beverages, whole bean coffee, and merchandise.
• 2 free drinks during shifts for cafe team members.
• Flexible spending account & commuter benefits.
• Employee Assistance Program.

Compensation:

• $21.25 per hour + tips averaging approximately $5-$7 dollars per shift hour.

Our Shift Supervisor position is a dynamic one! Below we’ve mapped out the physical demands that are essential to the role:

• Ability to stand and walk for long periods of time. You’re on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the cafe floor.
• Use of hands to reach, grip, turn and perform precision work. You’re using your hands to operate beautiful espresso machines, pour delicious pour overs, and operate the register (among other responsibilities).
• As needed squat, bend, twist and reach for items below waist level or above shoulders. For example, you may have to bend down or reach up to grab cups, lids and towels.
• Ability to lift, push/pull, carry and/or move up to 50 pounds. For example, you’ll be handling bags of coffee beans, coffee kegs, crates of milk, tub of dishes and trash bins.
• As needed climb ladders, stairs, ramps and uneven floor and/or surfaces. For example, climb on a step stool to change menu slacks, go up and down stairs and ramps to storage areas.
• Ability to smell and taste. You’re tasting and smelling coffee and food, helping ensure quality control for each cup and plate.
• Ability to listen and speak. You’re listening and speaking with our guests to take and fill orders, and guide and create experiences.

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation, contact your People Partner.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

We will consider employment qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.