ServiceNow Project Manager

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. 

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

Key Responsibilities:
 

Project Planning and Execution:

• Develop, maintain, and manage comprehensive project plans for ServiceNow implementations or upgrades.

• Oversee project scope, timelines, and budgets, ensuring alignment with business goals.

• Coordinate with cross-functional teams, including developers, administrators, and business analysts.

Stakeholder Management:

• Act as the primary point of contact for all project stakeholders.

• Conduct regular meetings, provide status updates, and manage expectations.

• Ensure stakeholder requirements are documented and prioritized.

Risk Management:

• Identify potential risks and develop mitigation strategies.

• Monitor project progress and address any issues or roadblocks proactively.
   

Team Leadership:

• Guide and support the project team, ensuring clarity on roles and responsibilities.

• Foster a collaborative environment and promote effective communication.

Quality Assurance:

• Ensure the quality and integrity of deliverables by adhering to best practices and compliance standards.

• Perform regular project audits and implement improvements.

Change Management and Training:

• Manage change requests and ensure proper documentation.

• Facilitate end-user training and support adoption of ServiceNow solutions.

Qualifications and Skills:

Education:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   

Experience:

• 8+ years of project management experience, with a minimum of 5 years managing ServiceNow projects.

• Proven track record of delivering ServiceNow implementations, upgrades, and enhancements.
   

Technical Skills:

• In-depth knowledge of the ServiceNow platform, including modules like ITSM, ITOM, HRSD, CSM, and/or SecOps.

• Well versed with ServiceNow Implementation Methodology (SIM)

• Proficiency in Agile, Scrum, or other project management methodologies.

• Familiarity with integration techniques and tools used in ServiceNow.
   

Certifications (Preferred):

• ITIL V4 

• ServiceNow Certified System Administrator (CSA)

• PMP, PRINCE2, or Scrum Master certification

Soft Skills:

• Excellent communication and interpersonal skills

• Strong problem-solving and decision-making abilities

• Ability to manage multiple projects simultaneously and work under pressure.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.