Senior Workday Analyst (Techno-Functional)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Senior IT Applications Analyst, Workday role with TaskUs:

Think of yourself as someone who will understand the end-to-end business process and design medium to complex Workday projects and enhancements.

Imagine yourself going to work with one thing on your mind: that you will be a partner for the Recruitment HR, Finance and IT departments within the organization working cross functionally with these different areas. This individual will help support our Workday system and integrated downstream applications, gather and comprehend business process requirements for new or existing functionalities. Using best practices, the person in this role will help design and configure or work with development to create forward-thinking, scalable solutions. Efficiently troubleshooting issues, the candidate will help propose solutions to achieve operational excellence. This position will participate in application upgrades, designing new solutions, testing, and production support.

Key Responsibilities:

• Frontline to business requests and incidents.

• Understand the end-to-end business process.

• Determine the root cause of an issue and propose the needed solution.

• Participate in analyzing business requirements - includes scoping, discovery meetings and work estimation.

• Design and implement medium to complex Workday enhancements.

• Create and maintain project documentation - includes root cause and solution or technical design.

• Report and escalate to management as needed. 

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.

Required Qualifications:

• A minimum of (5) years of IT professional administrative and analytical experience which must have included root cause analysis, risk assessment and recommending solution.

• 2-3 years hands on experience with any ticketing/tracking tools like Manage Engine / Service Now / JIRA.

• 3-5 years hands on experience with any Enterprise applications like Peoplesoft, Oracle, Workday (HCM / Recruiting / Security).

• Experienced with Workday objects like: Business Process, Career Site Branding, Domain Policies, Security, Setup Tasks, Workday Document, Job Application Journey, Calculated fields and Reports. Preferably has exposure with Core HR, Core and Advanced Compensation and Performance Management modules.

• Intermediate knowledge and/or practice of SDLC like Waterfall or Scrum methodology.

• Intermediate knowledge and experience of Microsoft Office or G-Suite and MS Project or similar software.

• Have project management and organizational skills including attention to detail and multi-tasking skills.

• Excellent verbal, written, communication, interpersonal, presentation skills with proven business analytical skills.

• Can start ASAP or within 30 days.

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Work Location / Work Schedule / Travel: 

• Any TaskUs PH office preferably near Metro Manila

• Flexible Working Schedule

• Current WFH Setup

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.