JR-202424152 GBST COE - GM Envolve CRM/RLM Support Analyst (Night Shift)

Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business. The RoleThis role will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will develop and maintain a GM Envolve operational support structure, handle SFDC business administrative tasks, and coordinate consistent processes between other business teams using Salesforce. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, more user-friendly and communicate the benefit.What You'll DoData and ReportingMaintain production data integrity through data auditsCreate, manage, and maintain necessary Salesforce reports and dashboards Coordinate the delivery of insights to appropriate teams using new, existing or curated dataUser Management and TrainingAssist in planning and facilitating new employee onboarding activities and departing employee off-boarding activitiesCreate, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) proceduresCollaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processesSprint Planning and SupportSupport gathering business requirements with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standardsTracking sprint plans, timelines and distributing release notes for business facing capabilitiesSupport new capabilities with training material (types TBD); bi-monthly deliverables that include job aids/how-to do something new that was launchedManaging a release calendar accessible for business with links to sprint plans
Additional Description
Your Skills Abilities (Required Qualifications) 2+ Years Salesforce Experience3+ Years Product Management ExperienceUnique combination of being business-minded and highly analyticalExperience working with technical functional resources and following an Agile based delivery methodologyAbility to think critically, solve problems, make decisions and build trust across the organizationAbility to guide team on multiple tasks and deliver results with aggressive timelinesExcellent interpersonal skills, as well as excellent communication skills, verbal and writtenDemonstrate self-motivation and the ability to grasp concepts quicklySalesforce Certification a plusWhat Will Give You A Competitive Edge (Preferred Qualifications) Embrace data driven customer insights to inform plans, launches, and iterationsHighly proficient in oral and written communication skills Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of qualityDemonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situationsDesire to work in a complex and evolving environment and to bring an innovation mindsetComfort working in a fast-paced start-up technology environment is essentialStrong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPointImportant: Must be willing to work in the NIGHT SHIFT.
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Diversity Information
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