Our Opportunity:
Chewy is looking for a Sr. Veterinary Learning and Development Trainer to join our team. The position will serve as an owner of the onboarding experience and continuing education for our Chewy Vet Care training. The Learning and Development Facilitator is responsible for elevating the learning experience while transferring knowledge on policy, procedures, and culture. Our Learning and Development Facilitator ensures a consistent and meaningful learning experience that impacts performance for all Chewy Vet Care team members onboarding at Chewy.
What you will do:
- This position will be focused on the delivery of training content to team members that are joining Chewy Vet Care for the first time.
- Deliver consistent and effective content-based training to teams by using blended learning methods.
- Facilitate engaging ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences.
- Report trainee wins and opportunities to managers and stakeholders after training.
- Coaching trainees in real time in a direct, positive manner and providing corrective action when necessary.
- Conduct train-the-trainer sessions.
- Partners with the cross functional teams as a subject matter expert to create and update training courses focused on the needs of the learner.
- Drives engagement through facilitation and collaboration while modeling the culture and a customer focused mindset.
- Transferring information in a way that's engaging and easy to understand.
- Assessing and addressing gaps in the learning experience to advance the business.
What you will need:
- High School Degree
- Three (3) + years of experience in training programs and educational programs
- 3+ years of small animal veterinary experience or equivalent industry experience.
- Demonstrates strong experience in facilitation with knowledge of adult learning theory.
- Able to lead and develop new hire trainees through the onboarding experience.
- Excellent written and verbal communication skills, and able to effectively communicate with a diverse set of stakeholders.
- Demonstrated ability to translate business needs into action and drive successful outcomes.
- Well-versed in training, facilitation deliverables
- Proficient with Microsoft office (PowerPoint, Excel, Word etc.)
- Ability to travel to locations for new practice openings.
Bonus:
- Bachelors degree preferred
- Previous experience in customer service and/or other high-volume service-oriented industry
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
