Our Opportunity:
At Chewy Vet Care we're changing the veterinary care experience! With the launch of our new veterinary practices, we are looking for a full-time Practice Manager to join our Healthcare Practice Team. As a clinical team member, you'll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime!
We're a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We'll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary team members.
What You'll Do:
- Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
- Work with regional and corporate leadership to provide support and continuous development for the practice team.
- Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
- Demonstrate team support and care for others' work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
- Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
- Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
- Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
- Guide team with following the practice's Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
- Communicate clearly and respectfully with clients and Team Members.
- Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
- Act responsibly giving the pharmacy holdings of the practice.
- Participation in self-development courses and Chewy Vet Care required compliance training.
- Perform related duties and assignments by management.
- Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.
- Position may require some travel.
What You'll Need:
- Successful completion of the CVPM program and current certification is preferred.
- Ability to meet the qualifications for the CVPM designation.
- 3+ years of experience as a Practice Manager in practice
- 2 years of supervised experience with veterinary radiation machines preferred
- Experience mentoring and leading others.
- Ability to connect with clients and demonstrate empathy and compassion.
- Ability to manage conflict resolution.
- Excellent verbal / written communication, observational, and analytical skills
- Thrive in a fast paced, self-starter environment.
Physical Job Requirements:
- Standing or walking up to 80% per shift.
- Frequently lift up 50 to 70 pounds using an optional team lift.
- Occasionally lift greater than 70+ pounds using a team lift.
- Stand, push, pull, carry, squat, and kneel.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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